Problem with identifying my motherboard in CPU-Z

[Caikera]

Hello friends!

I'm having a problem with identifying my motherboard, I have a ROG STRIX B550-F GAMING WIFI II and the name simply doesn't appear correctly in the settings, only numbers appear, below I'll put a screenshot of the CPU-Z.

Does anybody know how to solve this?

[Silent_Scone]

Hi @Caikera 

Please confirm which BIOS revision. Does the behaviour persist if using USBFlashback to version 3607?

[Caikera]

Hi Silent_Scone, yes it is in the latest bios version 3607. I haven't tried USBflashback yet, I'll try this solution today and come back here to let you know if it worked.

[Caikera]

Hi @Silent_Scone 

I redid the recording via USBflashback and it remained the same, problem not yet resolved!

[Jiaszzz_ROG]

Hello, @Caikera 

May I ask if you can verify the correct motherboard model under BaseBoard by opening the Run window in Windows using "Windows + R", typing "msinfo32", and pressing Enter?
Since CPU-Z is a third-party software, we suggest reinstalling it or using alternative software such as HWiNFO to verify.

Thank you.

[Caikera]

Hello @Jiaszzz_ROG 

Likewise, none of the alternatives were successful.

I've also tried hard resetting the computer and it remained the same.

[Caikera]

@Jiaszzz_ROG 

[Jiaszzz_ROG]

Hello, @Caikera 

Could you confirm if you can identify the correct model under BIOS?
To further address your concern, I've PM you to confirm the serial number.
Please check at your convenience.

Thank you.

[Caikera]

Hello @Jiaszzz_ROG  I sent you a private message with the serial number information.

[Jiaszzz_ROG]

Hello, @Caikera 

Thank you for sharing the image and serial number.
Could you please clarify if this issue occurred after the PC was first built or after using it for some time and occurred following any recent changes, such as a BIOS update or component replacement?
If you refresh the BIOS to 3607 again, can the issue be resolved?

Thank you.