problem with 5.1 audio

[chadmander]

im using a z790 hero with a logitech 5.1 z506 with the green black and orange cables the problem is that  when i install the supposed drivers for this board - Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS) :Drivers : 6.4.0.2400 WHQL [26/09/2024 only 2 speakers works the pair of the front nothing else sounds and all the options of the config connections in the realtek audio control is greyed out in few words the 5.1 not working with the drivers doing all the supposed steps to clean out the old ones and everything else,and this happend with my old z590 hero the only way to make work the 5.1 is with some converter to use the spidf but with the cables of the logitech coneccted directly to the motherboard  dont work any ideas? any worlaround about this? im fckin tired really of this brand i guess im never gonna buy anything relate to asus is a fckin garbage without support but magically so fckin expensive

[Jiaszzz_ROG]

Hello @chadmander 

Thank you for reaching out to us.

Based on your description, we suggest referring to the setup steps in [Motherboard] Audio I/O connections setting and Audio 2, 4, 5.1, or 7.1-channel configuration.
If the issue persists, please help us clarify your case by sharing the following details:
- Full screenshots of the speaker setup in Realtek Audio Control, Windows > Sound settings, and the current speaker and audio driver versions.
- A video recording of a test using a 5.1-channel audio setup where sound is missing from a specific speaker.
- The PSU, RMA model and part number, and two .txt files generated in your Windows system via the steps below:
1.Press the WIN+R keys on the keyboard to open the command window
2.Key in: dxdiag → OK
3.Click [Save All Information]
4.Select the save location and click [Save]
Same steps, replace the command line in step 2 with: msinfo32
5.Key in: msinfo32 → OK → and save the txt file.
You may upload the files to cloud storage and share a link with us for further investigation. 

Thank you!

[chadmander]

psu is a pylon but the psu nothing has to do with the 5.1 problem obviously im not gonna ma ke a video doing thes 5.1 test morons like already told the test works but when im playin music ,movies or another video doesnt,already tried,installing all drivers from the webpage,not working,modified drivers from mochiku on the rog forum,not working,reinstalling windows not working and this problem is late even from the time when i was using a maximus z170 hero, and my maximus hero z590 tha

https://drive.google.com/drive/folders/1_8B4cSkcgWh2dfdH19Ag7I_LQfWG2IyO?usp=sharing