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Possible bugs in Armoury Crate.

techbear
Level 10

Hi,

Just wanted to ask about some issues with the Armoury Crate software.

When I download animations for the Anime Matrix (and they are supposedly for the X670E Extreme as I used the filters. They don't show up in the content library.

When I apply the system mode for the Anime Matrix and use the color option or color cycle option. It reverts to just plain white afte a reboot.

Will this be fixed please?

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9 REPLIES 9

Jiaszzz_ROG
Customer Service Agent

Hello, @techbear 

When did this issue first occur? For example, did it happen before any Armoury Crate updates and only started after the updates?
What is the current version of Armoury Crate, and are all items within the update center up-to-date?
Would the issue be resolved if you tried uninstalling Armoury Crate using the uninstall tool, then reinstalling it and rebooting the system again?
As I mentioned in the PM, could you please provide a complete recording of the issue and your actions to help us better understand the scenario?
If necessary, please refer to the relevant instructions for AniMe Matrix.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Hello @Jiaszzz_ROG,

The issues have always been the from the beginning as far as I am aware. Armoury Crate version is 5.8.9.0. The issue is not resolved by unistalling and re-installing.

I have uploaded the videos to YouTube:

Animations missing issue: https://www.youtube.com/shorts/iXv_qaEThII

Anime Matrix issue: https://www.youtube.com/watch?v=ijiiQWBjY14

Kind regards,

techbear 

 

Jiaszzz_ROG
Customer Service Agent

Hello, @techbear 

Thank you for providing the two scenario videos.
May I ask if you are still using the same hardware specifications as the spec you shared in the similar thread at the end of last year?

CPU: AMD Ryzen  9 - 7950X3D  
GPU: EVGA GeForce 1080Ti
RAM: Corsair Dominator Platinum DDR5 CMT32GX5M2B6000Z30K 32GB (2X16)
SSD: Samsung 980 Pro 2TB (NVMe)
HDD: Western Digtal Black 10TB  WD101FXZBX-00ATAA0
PSU: Corsair HX1500i

Could you please provide separate segments of the Armoury Crate log for the issues of missing animations after downloading and the Anime Matrix settings resetting after a reboot for us to further investigate?
Please also share a screenshot of the Armoury Crate update center.
Additionally, as you've recently posted multiple times and to avoid any information gaps, could you please confirm the troubleshooting methods you have attempted so far for these tow issues?

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Hi @Jiaszzz_ROG

I can confirm the hardware is the same. I will attach a screenshot below. I've reinstalled Windows, Armoury Crate, updated BIOS due to the problems in the previous posts and these issues (in this post) have always remained. 

Could you explain what you are referring to by "Could you please provide separate segments of the Armoury Crate log for the issues of missing animations after downloading and the Anime Matrix settings resetting after a reboot for us to further investigate?" 

techbear_0-1712758827241.png

 

Regards,

TechBear

Jiaszzz_ROG
Customer Service Agent

Hello, @techbear 

May I ask if you have checked the link to further confirm the explanation of Armoury Crate's log?
You reported a similar issue back in November last year: Problems with Aura Sync/Anime Matrix/Armoury Crate, and at that time, we shared detailed steps, and you also shared Armoury Crate logs with us successfully.
Could you please refer back to the instructions and steps provided at that time?
Additionally, could you confirm if your current hardware specifications are the same as they were back then?

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

@Jiaszzz_ROG here is the log i created by chaning the Anime Matrix, rebooting the PC and then exported the log.

https://drive.google.com/file/d/1E_vwmcBq89MqZKlbVlGhPuvusb8Ya70v/view?usp=sharing

 

Jiaszzz_ROG
Customer Service Agent

Hello, @techbear 

Thank you for providing the log.
The issues you previously reported are: A) downloading Anime Matrix animations not appearing in the content library, and B) when applying Anime Matrix system modes and using color options or color cycle options, the system reverts to pure white after a reboot.
Could you confirm if the provided log pertains to scenario B and also share the log file for scenario A?

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Hello @Jiaszzz_ROG , I confirm that the log file is only for scenario B. I will create a log file for scenario A later today. Thank you.

Regards,
@techbear 

Jiaszzz_ROG
Customer Service Agent

Hello, @techbear 

I updated our PM conversation last week and have not yet received a response from you.
Would you kindly take a moment to check the upper right corner of your inbox when it is convenient?

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂