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Not seeing Sata drives, not recognising SSD drives

DJA
Level 7

Bought a new machine

ROG Strix B650E-F Wifi

Ryzen 7 7800X3D

Corsair Vengeance EXPO 32GB PC5-41600C40 5200Mhz

Gainward GeForce RTX 4070 Super Ghost 12GB

Gigabyte UD1000GM PG5 1000W PSU

1Tb WD Black SN770 M.2 SSD

Windows 11

 

All these bits work fine. However, I have two problems. I'm trying to add SSD's and Sata HDDs from my old Windows 11 setup and I get some odd behaviour that I just cannot figure out. 

I add a Samsung Evo 970 2Tb SSD using a Sata cable to the Sata port and it finds the drive. However when the machine fires up, it takes ages to get into Windows, eventually coming up with "the drive has been repaired" and now when I see it in Windows, it appears to be in a RAW format, and I'd have to format it to get it to work. I do not want to do this! 

Secondly, if I power down, take the SSD off and put either of my two SATA HDDs (either a Seagate Barracuda 2TB or a Samsung HD103UJ 1 Tb) on exactly the same cables, when I fire up Windows, these drives are recognised at all! No sight of them, not in device manager, nor in the disk management. 

I'm stuck because I can't see how the SSD can be recognised, but not the SATA drives, and also how the SSD which worked fine on my old Windows 10 machine now reports as unformatted! Help please

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3 REPLIES 3

Jiaszzz_ROG
Customer Service Agent

Hello, @DJA 

May I inquire if the situation you described occurred following any recent changes, such as a BIOS update or the connection of an external device?
Could you confirm your current BIOS version?
If you haven't updated to the latest version 2413 released on February 7, 2024, please consider updating and clearing CMOS before rechecking again.
Meanwhile, please refer to the instructions in [Motherboard] Troubleshooting - Cannot find the hard disk drive or SSD(M.2) after motherboard powers...
Regarding the slow boot issue, this could be caused by abnormalities detected in the hardware devices during the POST process. 
We suggest starting by removing all SSDs/HDDs, cross-testing with a new hard drive, and installing the operating system.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Thank you for getting back to me.

I have updated the BIOS to the latest version. The slow boot is indeed due to a faulty SSD, so I am ok with that. Unfortunately, despite following the suggested youtube video, I'm still unable to see the HDDs.

The Windows itself boots fine as that is on a fresh M.2 and has no problems. It is the fact that both of these HDDs were working fine on my old Windows 10 rig, and are now not recognised, spun up, or in any other way started by the new setup that has puzzled me. Your assistance would be greatly appreciated. 

 

 

Jiaszzz_ROG
Customer Service Agent

Hello, @DJA 

In addition to rechecking the connections and cross-testing the cables, please consider backing up the HDDs on another system, and follow the error prompts to perform formatting. 
Afterward, reconfirm if the current system can recognize the devices.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂