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noob help needed please rog strix x570-e wifi motherboard

rebster60
Level 7

Hello sorry noob here

I am having a problem with my pc.

Basically new graphics card rtx4070ti is not working correctly.

Support has asked me to check it is conected to pcie 16 lane. "made sure in BIOS that the GPU is receiving 16 PCIE lanes" I have no idea how to do this, but looked on the web and it told me this. "

  1. Enter the BIOS by pressing the Delete key during startup.
  2. Navigate to the Advanced tab.
  3. Select PCI Subsystem Settings.
  4. Select PCIe Speed.
  5. Choose Gen4.
  6. Select PCIe Lane Configuration.
  7. Choose x16 for the PCIe slot that your GPU is installed in"
  8. I did this but there is no mention in my bios to select pcie speed. I get to pci subsystem and only can choose auto or dissabled. 
  9. Any help please would be hugely helpful 
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4 REPLIES 4

Jiaszzz_ROG
Customer Service Agent

Hello, @rebster60 

Regarding the situation you described, it is essential to confirm whether the GPU is correctly installed in the PCIEX16 slot on the motherboard.


Additionally, we recommend initially installing it in the PCIex16_1 slot and ensuring that the PCIex16_2 and PCIex16_3 slots are unoccupied to ensure the GPU operates at X16.
Subsequently, please use GPU-Z or other third-party software in the system to verify the GPU's channel count.

Regarding the BIOS settings, in the BIOS>Advanced mode>Advanced>PCH Configuration, is there a PCI Express Configuration option?
If needed, please set the PCIe Speed to [Gen4], aligning with the Bus Standard specification for the RTX4070ti.

Meanwhile, could you provide more details about the specific issues you are encountering with the graphics card?
We suggest checking if a BIOS update is available, and after updating, please clear the CMOS to see if the anomalies can be resolved.
If the issue persists, kindly provide the current BIOS version of the motherboard, complete details of the GPU brand and model, confirmation of correct GPU installation, and specifics about the situation and frequency of the problem.

Thank you.

 

Regarding the BIOS settings, in the BIOS>Advanced mode>Advanced>PCH Configuration, is there a PCI Express Configuration option?
If needed, please set the PCIe Speed to [Gen4], aligning with the Bus Standard specification for the RTX4070ti.

"if i set the bios to gen4 then I run into issue's rebooting, black screens and corrupted graphics. very low fps count in heaven benchmark i mean like 5fps. If I have it set to gen 3 then all seems to work fine.

My Graphics card is a Asus tuf gaming rtx4070ti 12GBgddr6x memory

Hello Jiaszzz_ROG

I can confirm that the gfx card is correctly seated into pcie4.0/3.0 x16_slot 1 and that slots 2,3,4,5 are empty

I am running bios version 5003.

Psu is a corsair rm1000e fully modular and I am using 2 pcie cables into the pcie y cable that came with the card

Dave

Jiaszzz_ROG
Customer Service Agent

Hello, @rebster60 

Could you please specify the circumstances under which the graphics card is not functioning correctly? For instance, is it unable to boot, or is there a downclocking issue?
And also confirm if this problem occurred after any hardware or software modifications, such as the installation of a new GPU or a BIOS update.
Have you attempted to clear CMOS, and has the issue persisted despite these efforts?
If the problem persists, please share the following details to better understand your situation:
- are there any Q-LED indicator lights or Q-Codes when the GPU experiences abnormalities?
- the images of the setting in BIOS, or whether it is the default
- the brand, model name, and part number of the DRAM currently installed
- the brand and model name of the CPU, GPU, SSD/HDD, and PSU currently installed
- are there any extensions or adapters used to connect any devices, such as GPU or SSD?
- the OS version and OS build
- the circumstances and frequency of the problem

Thank you.

cora12
Level 7

Good set of bios options. First PCIE  X16 slot is spaced low enough like smokers  to allow ample room for an NH-D15 cooler. Good use of PCIE switchers, allows for all PCIE slots (including them.  Optimum II technology improves trace layout to significantly reduce visa and crosstalk, enhancing memory stability and compatibility while giving memory kits higher frequency margins.

Other integrated features include Intel I211-AT Gigabit Ethernet, Realtek RTL8125-CG 2.5GbE Ethernet, Intel AX200 802.11ax Wi-Fi,  and Supreme FX S1220 8-channel HD audio.
Featuring up to 128GB of dual-channel DDR4 RAM, the memory can be overclocked to 4600 MHz and can be installed across the four DIMM slots to improve your system's multitasking capabilities and speed. This motherboard also supports two M.
TUF Gaming X570-Plus (Wi-Fi) features Intel Wireless AC-9260 Wi-Fi 5 (802.11ac) with 2x2 MU-MIMO and wide 160MHz channels, for wireless speeds of up to 1.73Gbps. In fact, its integrated Wireless-AC 9260 Wi-Fi adapter pushes wireless data up to 2X faster — so you'll get fast, smooth transfers, even when your rig is .