01-30-2024 04:33 PM
hello i dont have audio enchantments tab in sound control panel either with splitter on back of MB or in my case jack everything updated fine when i try update driver there is no option for realtek HD audio just realtek audio and USB audio 2.0 please help thanks
01-31-2024 10:24 PM
Hello, @egk20a
May I ask what kind of software or hardware changes occurred before this issue surfaced? For example, did you uninstall drivers or install a Windows update?
Have you connected speakers to the chassis or the rear panel of the motherboard?
Is there "Speaker (Realtek High Definition Audio)" in the Device Manager under "Audio inputs and outputs"?
If possible, please confirm the audio output device you are currently using, the connection location, the version of the Realtek Audio Driver, and check if there is an executable file named "RtkNGUI64" in the "C:\Program Files\Realtek\Audio\HDA" path.
Thank you.
02-01-2024 02:06 AM - edited 02-01-2024 02:07 AM
thanks for reply... issue has been there since fresh windows install then installed all updates and still same i used the MB speakers port didnt have it there i used the front jack on case not there i finally plugged into my monitor and its there but dosnt solve my problem because now iv no mic,,, realtek driver is 6.3.9600.2333 inside ( sound video and game controllers) but in (audio inputs and outputs) its 10.0.22621.1 .... also the path you described dosnt exist apparently im using headphones astro a40tr
02-18-2024 07:32 PM
Hello, @egk20a
Due to the ongoing local holidays in our area, my response time may experience delays.
I apologize for any inconvenience the delayed replies may have caused.
May I ask if you are also using or installing any other audio configuration software?
If so, could you please try removing the software, restarting your system, and checking again?
Additionally, please cross-test with other audio devices, and if the issue persists, please share more scenarios and relevant screenshots or videos?
Thank you.