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New ASUS ROG STRIX X870E-E CANT TURN ON NORMALLY AFTER SHUTDOWN

hafiz2208
Level 8

New PC and when it's running, it's stable. Now it won't turn on, either on the case or directly on the board. The LEDs were also all switched off. Switched off the main power supply unit for a few second until the power totally off from the PC using the toggle ON/OFF switch behind the PC casing and then switched it on, it work again. Can't turn on normally. Any advice?

Hardware: ASUS ROG STRIX X870E-E GAMING WIFI (Latest Bios Version 0706), AMD Ryzen 9800X3d, 2 x 16 GB Trident G Skill DDR5-6000 CL30, Radeon Sapphire RX 6800 XT Nitro+ SE, 850 Watt Power 12 M Modular 80+ Gold. Windows 11 24h2

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6 REPLIES 6

hafiz2208
Level 8

Its only happen after i update my bios to 0706

Jiaszzz_ROG
Customer Service Agent

Hello @hafiz2208 
Thank you for reaching out to us.
Could you please clarify if this issue occurred after the PC was first built or after using it for some time and occurred following any recent changes, such as a BIOS update or component replacement?
When the system fails to boot, are there any Q-LED indicators, Q-codes, or flashing lights that appear?
If the issue occurs only after updating to the new BIOS, it may be related to differences in power management settings. We recommend clearing CMOS to see if this resolves the issue. 
Additionally, you could try cross-testing with another PSU to determine if there are any differences in behavior, if possible.

Thank you.

It happen after using it for some time obviously after i update to bios 0706 plus after i change power setting from balance to performance and motherboard led light to off when pc was in off state.will update after i try clear cmos or cross setting the psu

btw,how much watt PSU just nice for my ASUS ROG STRIX X870E-E GAMING WIFI (Latest Bios Version 0706), AMD Ryzen 9800X3d, 2 x 16 GB Trident G Skill DDR5-6000 CL30, Radeon Sapphire RX 6800 XT Nitro+ SE?currently im using 850w, is that the issue?can u recommend what is the best PSU for my build?

Jiaszzz_ROG
Customer Service Agent

Hello @hafiz2208 

Could you confirm which BIOS version you were using previously?
In addition to recommending that you verify the hardware connections, we kindly suggest clearing CMOS and checking the system again, or consider reflash to the previous BIOS version to determine if the results differ.
Please also ensure that there are no additional restrictions in the system's power mode settings and that the Fast Startup feature is disabled.
For reference, you can consult the following FAQs:
[Windows 11/10] Change Power mode and plan
[Windows 11/10] How to disable Fast Startup in Windows

Thank you.

i just chnage my psu yesterday,now everything is ok,im not sure what is the real problem here,maybe my previous psu did not support 3.1 and pcie gen 5?