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Motherboard support webpage is missing!

inray
Level 8

After months of proper operation today the B760-I board support webpage has disappeared.

https://rog.asus.com/undefined/rog-strix/rog-strix-b760-i-gaming-wifi-model/helpdesk/

Instead of this page I get a "We're Sorry! The page you're looking for can't be found!"

Hello ASUS folks, could you be more careful not to kill resources essential to the buyers of your products?

I hope it will be fixed soon!

425 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Jiaszzz_ROG
Customer Service Agent

Hello, @inray @Rusty_Bawlz and @nathanneuma 

Thank you for reaching out to us.
Upon verification, we found that the incomplete information on the support page was due to updates on the official website.
The matter has been successfully addressed, and we suggest revisiting the official website for further confirmation.
ROG STRIX B760-I GAMING WIFI
ROG STRIX Z790-F GAMING WIFI
ROG STRIX Z790-E GAMING WIFI
If there are any additional anomalies or concerns, please feel free to inform us once again.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

View solution in original post

4 REPLIES 4

Rusty_Bawlz
Level 8

I'm getting the same thing for Z790-F. Brand new to Asus and ROG. I've been contemplating mu decisions now! Dead in the water until I get that update!

a44658b9-022c-439e-afa0-d01d68a15ce9.jpg

Rusty_Bawlz
Level 8

I was finally able to get to the download page. I know you have AMD but maybe this can get you close. 

https://rog.asus.com/ph/motherboards/rog-strix/rog-strix-z790-f-gaming-wifi-model/helpdesk_download/

nathanneuma
Level 7

Jiaszzz_ROG
Customer Service Agent

Hello, @inray @Rusty_Bawlz and @nathanneuma 

Thank you for reaching out to us.
Upon verification, we found that the incomplete information on the support page was due to updates on the official website.
The matter has been successfully addressed, and we suggest revisiting the official website for further confirmation.
ROG STRIX B760-I GAMING WIFI
ROG STRIX Z790-F GAMING WIFI
ROG STRIX Z790-E GAMING WIFI
If there are any additional anomalies or concerns, please feel free to inform us once again.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂