Motherboard ROG STRIX Z490-A GAMING FIRMWARE ERROR 0.0.0.0

[Macrium]

hello, sir. I have a problem with the firmware on my motherboard where it is out of date at version 0.0.0.0, this impacts my PC drivers and TPM 2.0 in the bios, I have already tried all the methods available on the Asus website, but I have not been successful.

[Macrium]

  

[Jiaszzz_ROG]

Hello @Macrium 

Thank you for reaching out to us.
May I ask which BIOS version you are currently using, and under what specific operations did the Intel ME firmware change to 0.0.0.0?
In general, setting the ME Operation Mode under PCH-FW Configuration to [Temporary Disabled] may result in the Intel ME firmware displaying as 0.0.0.0. However, based on the provided image, it appears that there are no configurable options available on the PCH-FW Configuration page.
Have you tried clearing CMOS and then checking the BIOS settings again? If possible, please try changing the ME Operation Mode to [Normal] and verify the results once more.

Thank you.

[Macrium]

Hi @Jiaszzz_ROG,

Thank you for your response and concern!

Of course! This was one of the methods I tried, as outlined on the Asus website and in the motherboard manual.

Here's a link to some videos and photos I took: Google Drive.

[Jiaszzz_ROG · Accepted solution]

Hello @Macrium 

Thank you for sharing the video. After further consultation with the relevant department, we have confirmed that this issue can only be resolved through repair.

We recommend reaching out to your retailer or local customer service to arrange for the necessary repair service.

Thank you.

[Macrium]

Hi @Jiaszzz_ROG,

Thanks bro for your attention, I'll take it to the dealership