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M.2 SSD Bending When Installing Heatsink on Asus TUF Gaming B850M-Plus WiFi

Hypersport2010
Level 7

‎01-30-2025 01:17 AM

Whenever I screw down the M.2 SSD heatsink on my Asus TUF Gaming B850M-Plus WiFi motherboard, my SSD bends under the heatsink even though I followed the manual and removed the cover for the thermal pad, as well as placing the rubber spacer below the SSD as I am using a single sided WD Black SN850X SSD. Is this normal, or are there any steps that I missed?

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Jiaszzz_ROG
Customer Service Agent

‎02-06-2025 11:56 PM

Hello @Hypersport2010 

Thank you for reaching out to us. We apologize for the delayed response due to a public holiday in our region and any inconvenience this may have caused.
Could you confirm whether the issue you described is occurring in the M.2_2 or M.2_3 slot?
The installation guidelines are detailed on pages 1-13 to 1-15 of the user manual. After applying the M.2 rubber, does the SSD remain bent and unable to be secured using the Q-Latch?

If possible, please provide photos or a video to help us better understand the situation.

Thank you.

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