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Looking for Firmware 31 for Asus Thunderbolt Ex4 Add on card

Surrenderstella
Level 7

‎08-16-2024 10:27 PM

Hi guy's I'm looking for the firmware 31 update for the Asus thunderbolt ex4 card. I'm currently running Uad apollo interfaces(thunderbolt2) and I can get everything working if I plug it in after the computer boots up. I cannot get the Tb4 card working if something is plugged in on a cold boot. From what I understand Firmware 31 will fix that issue, but if I go to 36 I will lose TB2 capability. I am currently running Firmware 24. If anyone has Firmware 31could you send it to me?

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Jiaszzz_ROG
Customer Service Agent

‎08-20-2024 01:25 AM

Hello @Surrenderstella 

Since we have already replied and DM you on Zentalk, please update responses on Zentalk to avoid any confusion or gaps in information.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.
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