Keyboard and mouse not working in both IO or Front panel ports. display doesnt works sometimes

[Zevou]

HI, guys. So i built the pc with the specs as written below. as i press the the button it booted first, but the keyboard or mouse was not working (hdmi and dp were working initially). i tried;

1. using usb 2.0 ports

2. CMOS reset

3. switching everything

But still no luck. Plz help. it is my first build and i am not an expert.

luckily, i used one of my friends motherboard(msi a620m-e) to check other components they are fine but the a620m-e doesnt have a 5v d connector for the aio cooler. 

i would really look forward to any suggesstions. thanks 

CPU: AMD Ryzen 5 7600X 4.7 GHz 6-Core Processor 

CPU Cooler: Deepcool LE720 85.85 CFM Liquid CPU Cooler  

Motherboard: Asus A620M-AYW WIFI Micro ATX AM5 Motherboard  

Memory: Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory   

Storage: Kingston NV2 1 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive 

Video Card: Asus DUAL OC Radeon RX 7800 XT 16 GB Video Card  

Case: NZXT H9 Elite ATX Mid Tower Case  

Power Supply: Corsair HX1000 Platinum 1000 W 80+ Platinum Certified Fully Modular ATX Power Supply  

[Jiaszzz_ROG]

Hello @Zevou 
Thank you for reaching out to us, and sorry for any inconvenience caused by the delayed response.
Based on your description, could you confirm whether the same issue occurs when the system passes POST and reaches the login screen? Were you able to resolve the issue by cross-testing different ports on the rear I/O panel, or does the problem persist regardless of which ports are used? 
Additionally, when the issue occurs, do any Q-LED Core indicators appear on the motherboard?
Have you checked your current BIOS settings to ensure that none of the USB ports have been disabled? We also recommend updating the BIOS to the latest version and clearing CMOS before checking again.
Considering that the product was recently purchased, we kindly suggest evaluating whether it may be appropriate to contact your retailer for further after-sales support.

Thank you.