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Just "upgraded" to z790 strix-e gaming II - Nonstop Event 13 errors

Rewire
Level 8

Hello!

I just changed out my motherboard from a DDR4 and Z690 Strix Gaming Wifi D4 to this new setup with DDR5 from the QVL list for my new Z790-E Strix Gaming Wifi II Motherboard.

The only components that were changed out are the Motherboard and the Ram.

The Event Viewer error is:  : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Even since swapping over, I am having NONSTOP Event 13 Errors.   They are happening literally every 5 seconds. This was not happening on the previous motherboard. I have installed all of the latest drivers from the support page for this new DDR5 Motherboard.

Rewire_0-1705596907449.png

 


Suggestions for a solution?

 

732 Views
12 REPLIES 12

Nate152
Moderator

Hi Nate, 

I am on the latest BIOS 0801.  As a matter of fact, I installed the latest BIOS before I even started the computer for the first time using the USB FlashBack feature, haha. 😅

Nate152
Moderator

Thank you for confirming.

Does Device Manager show any missing drivers?

I came across a thread on reddit where a user was having the same problem, click the link and scroll down to the next to the last reply which is username IAsyncEnumerable.

Reddit - Dive into anything

Does his reply help you?

 

 

 

No missing drivers.

Unfortunately, the "fix" in the reddit post seems to be a coincidence.  Mine was already set to Auto.  Enabled leads to the same behavior.  Disabled leads to BSOD upon Windows Login.  

Doesn't seem to be related.

Jiaszzz_ROG
Customer Service Agent

Hello, @Rewire 

May I ask if the situation you described happened after any changes were made? For example, updating the BIOS or connecting an external device
In addition to the error codes in the Event Viewer, are there any other abnormalities? such as lagging, blue screens, or issues recognizing external devices?
Have there been any changes in the BIOS>Advanced Mode>Advanced>APM Configuration or any manual settings like overclocking memory in the BIOS? Could the problem be resolved after clearing CMOS?
We recommend trying to adjust the power mode and plan or checking the power connection.

If the issue persists, could you please provide the following information to assist us in further verification:
- the BIOS versions you have tested and images of the BIOS settings, or whether they are set to default,.
- the brand and model name of the CPU, GPU, RAM (part number as well), SSD/HDD, and PSU currently installed
- are there any extensions or adapters used to connect any devices, such as GPU or SSD?
- the OS version and OS build
- the circumstances and frequency of the problem
- screenshots of relevant error messages or other abnormal scenarios (BSOD or lagging)

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

I was running with AI Overclocking.  After resetting bios to default and leaving everything to default, the problem has disappeared, but this is a bit disappointing, since what's the point of having overclockable CPU and RAM if I can't run them OCed?

EDIT:  Just restarted and enabled AI Overclocking.  The error did not come back, so it was NOT caused by AI Overclocking.  Restarted again and enabled DIMM Flex, but since I can't run at XMP, I left the DRAM setting to "Auto".  The error is back.  It seems this error must be related to something DIMM Flex does, and perhaps the instability in my current kit of RAM is the root cause of this issue.  Thoughts?

I am swapping this TeamGroup set of FF3D548G7200HC34ADC01 out for a G-Skill set of F5-6800J3446F48GX2-TZ5RK which is on the DIMM Flex QVL.  That's one of the main reason I bought this board, and I need the onboard graphics ports for all my monitors. The Team Group set of ram doesn't seem to be able to run at XMP, so I am hopeful the new G-Skill set of RAM does.  Both of these kits are on the DIMM Flex QVL, however, I can't get past a few seconds in BIOS with XMP Tweaked enabled on the Team Group kit I currently have.  The G-Skill kit will not be here until the 24th.

In regards to your questions:
- the BIOS versions you have tested and images of the BIOS settings, or whether they are set to default.  - BIOS 0801 - Only AI Overclocking.  XMP does not boot and is not Stable at all, even though the memory is in QVL setup.
- the brand and model name of the CPU, GPU, RAM (part number as well), SSD/HDD, and PSU currently installed - Intel 14900k
- Team Group 7200CL34 - FF3D548G7200HC34ADC01
- EVGA Kingpin 3090
- are there any extensions or adapters used to connect any devices, such as GPU or SSD?
- the OS version and OS build - 

Rewire_1-1705661983056.png

- the circumstances and frequency of the problem - Every five seconds.   Seems to cause OS instability.
- screenshots of relevant error messages or other abnormal scenarios (BSOD or lagging) - Higher up in the thread.

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Jiaszzz_ROG
Customer Service Agent

Hello, @Rewire 

Thank you for providing the relevant specifications and information.
According to the ROG STRIX Z790-E GAMING WIFI II support page, the FF3D548G7200HC34ADC01 seems not to be listed in the QVL list. 


Please cross-test the memory in the QVL list for the best stability and compatibility.
We also recommend you refer to the instructions in [Motherboard] How to query (CPU/memory) QVL List? and also check the "purchasing and installation guide" under the "Memory" section on the official website of the 123 model motherboard's support page for the best stability and compatibility

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

@Jiaszzz_ROG 

According to ASUS website, all Part # listed on the DIMM Flex page here are supported for QVL for this motherboard...
https://www.asus.com/microsite/motherboard/dimm-flex-qvl-list/

Today, this error popped up.  No settings changed on the motherboard, everything set to auto, still on fresh install of Windows.
Please forward to the BIOS team for review.  This does seem to be a BIOS related issue.

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Jiaszzz_ROG
Customer Service Agent

Hello, @Rewire 

Regarding the memory spec, we are currently coordinating with the relevant department.
Could you confirm if you have installed the FF3D548G7200HC34ADC01 in DIMM_A2 and B2 slots as recommended in the user manual?
If install only one module in A2, do you experience the same result?

When experiencing instability or failure to boot during memory overclocking, are you using XMP I or XMP II settings?
What settings are included in the AI Overclocking configuration? Kindly provide BIOS setting images.

Concerning Event ID 13 causing system instability, can you elaborate on the specific instability issues? Are there occurrences of blue screens or freezing?
Additionally, could you please provide a video recording of the system when it becomes unstable?

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂