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I/O panel offset on ROG CROSSHAIR X670E HERO motherboard

Level 7

Hello, I have just received my new ASUS ROG CROSSHAIR X670E HERO motherboard and I am very surprised by the unpacking of the I/O panel on the motherboard side.

You can clearly see it on the photos below, most of the USB-A and especially USB-C ports are not usable.
The plate covers part of the USB port inputs! 😵

What surprises me most is that the panel seems to be "correctly set", the centering of the audio ports is OK, as is that of the 2 CLEAR CMOS and BIOS buttons. An aberration. 🤔

Can you tell me if you've seen this same fault on your boards?
Can the I/O panel be replaced?
I've tried gently pulling it out, but it seems to be attached to the motherboard. As the board is new, I don't want to tinker with it.

This is the most expensive motherboard I've bought in the 20 years I've been building PCs, and I'm more than disappointed to find this strange problem...

Thanks for your feedback! 👍

IMG_20231208_214522.jpgIMG_20231208_214549 V2.jpgIMG_20231208_214549.jpgIMG_20231208_214627.jpgIMG_20231208_214655.jpg


Customer Service Agent

Hello, @simerr 

Thank you for reaching out to us and providing photos to help us gain a better understanding of the situation.
However, it is challenging for us to determine whether the issue is due to tolerances or other factors based solely on the photos.
Given that you recently made the purchase, if you have any concerns regarding its use, we recommend promptly contacting the place of purchase for further assistance.

Thank you.

Hello @Jiaszzz_ROG

Thank you for your reply, I bought it on Amazon, so I'm going to try to return it.

I hope I won't have any problems with the replacement product. 🤞🏻