I have a Rog Maximus Z690 Hero Board that will be swapped Out Advance Replacement???

[tmyc]

I have a 

Asus ROG MAXIMUS Z690 HERO EVA(ROG x Evangelion)Z690 ATX Gaming motherboard,DDR5,PCIe® 5.0,Wi-Fi 6E,5xM.2,USB 3.2 Gen 2x2 front-panel connector with Quick Charge 4+ Support, 2xThunderbolt™ 4)

Intel Core i9-12900K Gaming Desktop Processor with Integrated Graphics and 16 (8P+8E) Cores up to 5.2 GHz Unlocked LGA1700 600 Series Chipset 125W

(4 Sticks) G.SKILL Trident Z5 RGB Series (Intel XMP 3.0) DDR5 RAM 32GB (2x16GB) 6400MT/s CL32-39-39-102 1.40V Desktop Computer Memory UDIMM - Matte Black (F5-6400J3239G16GA2-TZ5RK)

I am asking ASUS for an Advance Replacement... I have no Idea what they will send me.  What should I expect? They do not have my original board model to replace it with!  Maybe it would be better to buy and new board that will work with my old hardware. Its only a year and a half years old.  Can someone recommend something new that will work with my old hardware so that I can at least have an idea what I need to expect or look for ????

[Jiaszzz_ROG]

Hello @tmyc 

Thank you for reaching out to us.
Based on your description, it appears that you are having some concerns regarding the repair process. 
To further confirm the procedures and details, this will involve personal data verification.
I have DM you and please share the request information at your convenience.

Thank you.

[tmyc]

Why can't I send you messages? 

[tmyc]

Errors in simple messages. This is really not good. I can't send you any thing!

[Jiaszzz_ROG · Accepted solution]

Hello @tmyc 

We can correctly receive and read the messages you've sent or the comments updated in the discussion thread.
I have updated our PM conversation and kindly check it at your convenience.

Thank you.

[tmyc]

I still have not resolved my issue. The only offer I got was to Spend $699 up front until I send my mtherboard in. This is so UNFAIR. 

[Jiaszzz_ROG]

Hello @tmyc 

I followed up with you earlier this week in DM, but I haven’t received a response yet.
Could you kindly check your messages in the upper right corner when convenient?

Thank you.

[tmyc]

I have not had this issue resolved. No one has Called, No one as Emailed me. My Computer sits dead now. Wow. 1- 734-818-9995