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How to rollback firmware on motherboard TUF X670E-PLUS to 2413?

Toster256
Level 8

I have updated firmware on my motherboard to 3024, but as a side effect I started to get random reboots, which I solved before by disabling nested virtualization on BIOS 2413.

I tried to go back to the firmware I had before (2413) which was very stable, but even if I enable 'BIOS Image Rollback Support' it doesn't allow me to rollback to neither 2413 nor 1813. The earliest version I can downgrade to is 2613, where I still experience random reboots. Is there a trick I can do to downgrade to earlier version of firmware in addition to the 'BIOS Image Rollback Support' setting?

It might be unrelated and the problem is caused by other software changes, I just want to rollback everything to pinpoint the exact cause.

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Accepted Solutions

Jiaszzz_ROG
Customer Service Agent

Hello @Toster256 
Thank you for reaching out to us.
May I ask if the issue of random automatic restarts occurs after updating the BIOS from version 2413 to 3024?
When the problem occurs, have there been any manual adjustments or overclocking settings made in the BIOS, or have you ruled out the possibility of system overheating?
If you clear CMOS and keep all BIOS settings at default, including not enabling EXPO or any overclocking settings, does the automatic restart issue still occur?
Regarding the rollback firmware, you can use the BIOS FlashBack to flash the BIOS to version 2413.
If you're unable to complete this process, please provide any error messages or further details to help us better understand your scenario.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.

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3 REPLIES 3

Jiaszzz_ROG
Customer Service Agent

Hello @Toster256 
Thank you for reaching out to us.
May I ask if the issue of random automatic restarts occurs after updating the BIOS from version 2413 to 3024?
When the problem occurs, have there been any manual adjustments or overclocking settings made in the BIOS, or have you ruled out the possibility of system overheating?
If you clear CMOS and keep all BIOS settings at default, including not enabling EXPO or any overclocking settings, does the automatic restart issue still occur?
Regarding the rollback firmware, you can use the BIOS FlashBack to flash the BIOS to version 2413.
If you're unable to complete this process, please provide any error messages or further details to help us better understand your scenario.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.

Thank you, that was exactly what I needed. I was able to rollback to 2413 with BIOS flashback.

As for restarts: there were a few changes at play, so I cannot necessary pinpoint it to BIOS version. It could also be some BIOS settings as all settings reset during bios update. I had a list of changed settings which I restored on new version, but I could have missed something. There is also a quirk when some settings apply only after second restart, I'm not confident that I did two restarts after bios options change. Recently, I was having pretty stable system on 2613 after disabling Global C-States.

As for my system - it is not overclocked, memory timing using SPD, no EXPO, water cooled with a lot of airflow and good temperatures on monitoring graphs. The system is Linux with vfio virtualized Windows on top. When reboots happen they leave no traces in logs and no any unusual spikes in any monitoring graphs.

Anyway, BIOS rollback is what I was after. Thanks for the help! Now I can do my own debugging to pinpoint the cause of instability.

Jiaszzz_ROG
Customer Service Agent

Hello @Toster256 

I'm glad you were able to flash to the stable version.
If you encounter any further difficulties or have any concerns, please feel free to update in comment or DM me anytime.
Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.