Registration Date : 2021-08-29
ROG STRIX TRX40-XE GAMING
Serial Number: M5M0FM135967***
Warranty : Valid until 2024-05-30
From the time i bought this motherboard brand new, the 1 Gig INTEL LAN port has never worked and also i have reported this to Asus but i never had the time to disassemble the PC and send for warranty claim as it was used in a production environment. Now recently in this 2 weeks i asked via email again regarding this matter and asked me to send the motherboard to this place:
ASUS SERVICE CENTERServeall LowyatLot 4-010. Level 4,
Plaza Low Yat No.7,
Jalan Bukit Bintang,
Off Jalan Bukit Bintang Central,
55100 Kuala Lumpur.
When i went there, i honestly felt like i was being treated like a low class citizen i felt really frustrated on why this is happening for a brand like ASUS, even ACER warranty claims were done in such a professional manner.
When i gave my motherboard to the person in charge, she dint even bother to examine the problem with the board and was told that because of some scratches ( on the areas of matte finishing where its easily scratched by fingernails), rudely told me that she cant accept this motherboard and told me to go back home.
It feels like buying a BMW Car, having gearbox issues, and told that this car has no more warranty because of the minor dent you had at the rear end of the car.
I'm really disturbed with this level of service. Contacting Asus Malaysia via email, I sent them the photos, and was told because of 2 microscopic scratches, warranty is now void. If you look at the photo, the one on the right is only dust on the washers which is easily removed by cleaning, the left one, the small minor chip caused by the Cooling AIO fans, has no electrical traces around it to cause any fault. I pay so much for a horrible service.
Please refer the attached photos:
2 things which so called void my warranty
LEFT- Is this thing so severe to cause warranty rejection?
RIGHT - I was told this is a scratch when its just some dust which can be cleaned.
After cleaning
Photo of it after being cleaned.
I hope someone from Asus look at this matter and see how ridiculous is this matter.
I'm supposed to purchase another Asus motherboard, ASUS PROART Z790-CREATOR for my Intel i9 13900K, but I'm questioning myself after what happened.
