Hard disk drive are not showing armoury crate disk info menu

[Kaden12]

Hi, Both NVme and SATA SSD are showing without any issues in the Armoury crate disk info menu but not showing my wd5000lpvx mechanical HDD.

[Jiaszzz_ROG]

Hello, @Kaden12 

Thank you for reaching out to us.
May I inquire about the specific model of the motherboard you are currently using, as well as the version of the BIOS?
Is it accurate to say that WD5000LPVX is recognized both in the BIOS and under the system, but only encounters an issue within Armoury Crate?
Additionally, have all the items in the Armoury Crate Update Center been updated to the latest version?

Thank you.

[Kaden12]

Motherboard - ROG B660f wifi, bios version 3010 

Yes WD5000LPVX HDD have 100% good health, it recognized both in the BIOS and Windows, but not recognized armoury Crate, yes i have updated  all the items in the Armoury Crate Update Center into the latest version.

Item Version
---- -------
Armoury Crate UWP App 5.8.6.0
ROG Live Service 2.3.13.0
Aura Service (Lighting Service) 3.07.42
Armoury Crate lite service 5.8.6
Aura Wallpaper Service Not installed
Aura SDK 3.04.39
ArmouryDevice 4.1.1.1
ASUS AIOFan HAL 1.2.16.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.3.9.6
ASUS Ambient HAL 2.7.0.0
ASUS Keyboard HAL 1.2.55.0
ASUS Mouse HAL 1.2.0.84
AacVGA 0.0.6.5
KingstonDram 1.1.33
AURA DRAM Component 1.1.25
ENE RGB HAL 1.1.48.6
ENE_EHD_M2_HAL 1.0.10.3
Patriot Viper DRAM RGB 1.0.9.8
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.7
WD_BLACK AN1500 1.0.14.0
AIOFanSDK 3.00.10
AiSuiteSDK 1.01.15
KeyboardSDK 3.00.47
MainSDK 2.01.11
MbLedSDK 3.00.22
MouseSDK 3.01.29
VgaSDK 1.00.21
Armoury Crate Plugin - Aio 2.0.7
Armoury Crate Plugin - Keyboard 1.2.30
Armoury Crate Plugin - Motherboard 1.2.16
Armoury Crate Plugin - Mouse 2.1.2
Armoury Crate Plugin - ROG FAN XPERT 4 2.0.9
Armoury Crate Plugin - Vga 1.0.4
ASUS Motherboard 4.01.38
ROG FAN XPERT 4 4.01.16
TUF GAMING K3 4.01.12
TUF GAMING M3 4.01.03
VGA 3.01.05

[Jiaszzz_ROG · Accepted solution]

Hello, @Kaden12 

Thank you for your prompt response.
Following validation from the relevant department, it was determined that the HDD, a typical mechanical hard disk, could not be detected in Armoury Crate.
Therefore, the scenario you described aligns with the expected behavior.

Thank you.