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Fixed! Riser Cable caused that Problem! I have Random Freezes (every 3-6hours) while playing

Level 8



I have Random Freezes (every 3-6hours) while playing PC see the .dmp file. The pc like stuck in a Deadloop i only can fix it with the Reset button.

Can someone help me please with the analyse of the File?


iIhave upgraded my hardware some weeks ago and upgraded my Windows from 10 to 11. After that the problems startet.


Temperature is OK, CPU is below 75°C and GPU is below 65°C


PC Specs:

Intel I9 13900k (new)

Alphacool Eisbaer AIO 420mm

Asus z790 Strix F (new)

64Gb DDR5 6000 (new)

Nvidia 3080Ti Asus Strix

1000W Be Quiet Dark Power Pro


What i have already tryed:


1. Removed The GPU driver with DDU and Reinstalled it.

2. Updated the Mainboard BIOS and Chip Set driver

3. Memory Test over 8 hours with no issues.


Customer Service Agent

Hello, @bongfrosch .

May I ask if the random freezing only occurs when playing games?
If it only happens with games, what games do you play?
Have you tried uninstalling and reinstalling the game after updating to Windows 11?

Please provide the following information for us to better understand the scenario:
- the BIOS version
If the BIOS is not the latest version, 0816, please try to update the BIOS and clear CMOS.
- the content of the setting in BIOS (or whether it is the default).
- the brand and complete model of the memory
It is recommended that you use the memory models in the ROG STRIX Z790-F GAMING WIFI QVL list to exclude compatibility issues.
- the OS build

Thank you.

Hey @Jiaszzz_ROG sorry for the late response. 

It happens most of the time when i play. 

I Reinstalled windows several times (fresch install) actual i am working with windows 10

Bios is 0816 Chipset driver is the current latest. (installed with ASUS Amory Crate) 

It happens with XPM I and when i have everything on default. 

i use the F5-6000J3040G32GX2-TZ5K Ram (Gskill)



Customer Service Agent

Hello, @bongfrosch .

May I ask if you still have the problem of random freezing after returning to the 10 version from Windows 11?
Please try to clear the CMOS to see if the problem can be eliminated.
Please also provide the name of the game where the random freezing occurs, as well as a video of the problem if possible.

Thank you.

Yeah i had the issue with windows 10 and 11 and also dide the CMOS Clearing.

I am pretty sure that this is a Hardware problem, not a Windows or driver issue.



Customer Service Agent

Hello, @bongfrosch .

To address hardware issues, we recommend either cross-testing the malfunctioning hardware component with other hardware or sending it in for repair and further diagnostics.

Thank you.

Level 9

just downclock your ram. asus memory fq management sucks

Level 8


My Riser Cable caused that issue.