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Ethernet Issues on ROg Strix b650e-f

AsgardsFury
Level 7

Hi Guys,

I recently built a new gaming rig after 5 years. If I let it sleep or turn it off with my power button or standby button, the ethernet does not connect. I went to the device manager and tried to check to see if there were any issues. There is a yellow triangle. I tried to run a troubleshot on it, but nothing was detected. Does anyone have any ideas on fixing this? Wifi works but it's not at the speeds I need for committing and checking out on GitHub reps. 

 

AMD Ryzen 9 7900X 12-Core Processor

Asus ROG Strix B650e-F

win 11

294 Views
3 REPLIES 3

AsgardsFury
Level 7

I forgot to memtion if i go and restart it from inside windows 11 via RESTART it is active again.

 

Jiaszzz_ROG
Customer Service Agent

Hello @AsgardsFury 

Thank you for reaching out to us.
May I confirm if your current requirement is to ensure that a wired network connection remains active while the system is in sleep or standby mode? Or are you experiencing issues with the Ethernet connection after waking the system from sleep?
If it is the latter, we recommend referring to [Windows 11/10] Change Power mode and plan and check the "Change advanced power settings" to ensure no restrictions are in place, and try disabling Fast Startup and checking the issue again.

Regarding the related prompts in Device Manager, please refer to [Windows 11/10] Troubleshooting - Yellow exclamation mark in Device Manager for guidance.
Please also ensure that all drivers and your system version are updated to the latest versions, including installing the Intel I225/I226 LAN Driver V2.1.4.3 for Windows 11 64-bit, available on the official ROG STRIX B650E-F GAMING WIFI support page.
Kindly review [Motherboard] How to fix the cable network problems of Motherboard – Troubleshooting for further guidance, if needed.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.

I also have the same issue, and other random disconnects, with my Z790 DARK HERO. These connectivity issues with the I226 which Intel have said requires an NVM firmware update 2.22 for the chipset in addition to running the current drivers. The problem is that Intel will not issue the I226 NVM firmware update 2.22 to the public and it is only available from hardware manufacturers. So its up to ASUS to give it to us. This is all documented and reported in the following threads:

ASUS PLEASE GIVE US THE NVM UPDATE  2.22 OR GREATER !!!!!!

https://community.intel.com/t5/Ethernet-Products/Intel-R-Ethernet-Contoller-I226-V-connection-drop-f...

https://community.intel.com/t5/Ethernet-Products/I225-226-series-network-card-and-a-strange-mofcomp-...

https://forum.opnsense.org/index.php?topic=40556.0