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Crosshair VIII Extreme Thunderbolt firmware update

boorya
Level 9

External USB4 drive won't work in 40GBps/PCI-E mode when connected TB4 ports on motherboard and falls back to 10GBps/UASP.
Intel JHL8540 on my motherboard has NVM version 28 (that's very old), and there is at least NVM version 36 for this controller.
I believe that is the reason of failure.
The drive works with 40GBps speed on other devces, like Macbook Air (2022) and Dell XPS 15 (2021).
Is there a way to update this firmware? I know that ASUS does provide updates for thunderbolt firmware on other motherboards.

I tried to contact support, they were of no help. case E23120048640-0001

ROG CROSSHAIR VIII EXTREME BIOS 1402
Windows 11 22631.3078
Thunderbolt drivers 1.41.1379.0
JEYI TB2464 ASM2464PD firmware 231204850000

1,123 Views
1 ACCEPTED SOLUTION

Accepted Solutions

boorya
Level 9

Stable BIOS version 1505 updates thunderbolt NVM to latest 38 version, although it's not mentioned in changelog.
Custom version is no longer needed.

 

View solution in original post

24 REPLIES 24

Jiaszzz_ROG
Customer Service Agent

Hello, @boorya 

May I ask if the situation you described happened after any changes were made? For example, updating the BIOS or connecting an external device
The current Intel Thunderbolt driver provided on the ROG CROSSHAIR VIII EXTREME official website is version 1.41.1193.0.
Could you kindly install this driver version before reconfirm the transfer speed?


If the issue of the external hard drive slowdown cannot be resolved, could you please provide the following information to help us further investigate?
- the images of the setting in BIOS, or whether it is the default
- the brand and model name of the CPU, GPU, RAM (part number as well), SSD/HDD, and PSU currently installed
- details on which slots on the motherboard you have tested
- screenshots of the Thunderbolt 4 firmware version and the read/write speeds when using the Thunderbolt 4 port and USB 3.2 port on the motherboard

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

It does not work either with driver from asus website =(
It's not a hard drive, it's NVMe SSD inside of ASM2464PD-based case, see
https://www.asmedia.com.tw/product/802zX91Yw3tsFgm4/C64ZX59yu4sY1GW5
https://www.jeyi.com/products/jeyi-40gbps-usb-4-0-m-2-nvme-ssd-enclosure-m2-to-type-c-4-0-solid-stat...
Only two TB4 ports on this motherboard, neither work in 40GBps/PCIe tunneling mode

Benchmarks when connected to different ports on my PC:

1.png 2.png 3.png 4.png

I didn't buy this device until i was already on current version of BIOS - 1402, so I haven't tested it on previous BIOS versions.
No BIOS update actually changes thunderbolt firmware, however i can try flashing back.
2024-01-19.png

PC configuration:
AMD Ryzen 9 5900X CPU
Gigabyte GV-R69XTAORUSX WB-16GD GPU
G Skill Trident Z Royal F4-4000C14-16GTRS RAM
Kingston SFYRD2000G SSD

I need to actually disassemble PC to lookup RAM part number, will post shortly.

boorya
Level 9

BIOS settings:

Spoiler
[2024/01/19 12:52:29]
Ai Overclock Tuner [Manual]
BCLK Frequency [100.0000]
Memory Frequency [DDR4-3733MHz]
FCLK Frequency [1866MHz]
Core Performance Boost [Auto]
CPU Core Ratio [Auto]
Core VID [Auto]
CCX0 Ratio [Auto]
CCX0 Ratio [Auto]
Dynamic OC Switcher [Auto]
TPU [Keep Current Settings]
Performance Bias [Auto]
PBO Fmax Enhancer [Auto]
Precision Boost Overdrive [Auto]
Precision Boost Overdrive Scalar [Auto]
Curve Optimizer [Auto]
Max CPU Boost Clock Override [Auto]
Platform Thermal Throttle Limit [Auto]
DRAM CAS# Latency [14]
Trcdrd [15]
Trcdwr [8]
DRAM RAS# PRE Time [11]
DRAM RAS# ACT Time [21]
Trc [34]
TrrdS [4]
TrrdL [4]
Tfaw [16]
TwtrS [3]
TwtrL [7]
Twr [10]
Trcpage [Auto]
TrdrdScl [2]
TwrwrScl [2]
Trfc [240]
Trfc2 [Auto]
Trfc4 [Auto]
Tcwl [14]
Trtp [8]
Trdwr [8]
Twrrd [4]
TwrwrSc [1]
TwrwrSd [6]
TwrwrDd [6]
TrdrdSc [1]
TrdrdSd [4]
TrdrdDd [4]
Tcke [1]
ProcODT [43.6 ohm]
Cmd2T [1T]
Gear Down Mode [Enabled]
Power Down Enable [Disabled]
RttNom [Rtt_Nom Disable]
RttWr [RZQ/3]
RttPark [RZQ/1]
MemAddrCmdSetup [0]
MemCsOdtSetup [0]
MemCkeSetup [0]
MemCadBusClkDrvStren [24.0 Ohm]
MemCadBusAddrCmdDrvStren [20.0 Ohm]
MemCadBusCsOdtDrvStren [24.0 Ohm]
MemCadBusCkeDrvStren [24.0 Ohm]
Mem Over Clock Fail Count [4]
Voltage Monitor [Die Sense]
CPU Load-line Calibration [Auto]
CPU Current Capability [Auto]
Core Voltage Suspension [Auto]
CPU VRM Switching Frequency [Manual]
Fixed CPU VRM Switching Frequency(KHz) [500]
CPU Power Phase Control [Extreme]
CPU Power Thermal Control [120]
VDDSOC Load-line Calibration [Auto]
VDDSOC Current Capability [Auto]
VDDSOC Switching Frequency [Manual]
Fixed VDDSOC Switching Frequency(KHz) [600]
VDDSOC Phase Control [Extreme]
DRAM Current Capability [130%]
DRAM Power Phase Control [Extreme]
DRAM Switching Frequency [Manual]
Fixed DRAM Switching Frequency(KHz) [900]
CPU Core Current Telemetry [Auto]
CPU SOC Current Telemetry [Auto]
Force OC Mode Disable [Enabled]
SB Clock Spread Spectrum [Disabled]
VTTDDR Voltage [Auto]
VPP_MEM Voltage [Auto]
DRAM CTRL REF Voltage on CHA [Auto]
DRAM CTRL REF Voltage on CHB [Auto]
VDDP Voltage [Auto]
1.8V Standby Voltage [Auto]
CPU 3.3v AUX [Auto]
1.2V SB Voltage [Auto]
DRAM R1 Tune [0]
DRAM R2 Tune [0]
PCIE Tune R1 [Auto]
PCIE Tune R2 [Auto]
PLL Tune R1 [Auto]
PLL reference voltage [Auto]
T Offset [Auto]
Sense MI Skew [Enabled]
Sense MI Offset [Auto]
Promontory presence [Auto]
Clock Amplitude [Auto]
CPU Core Voltage [Auto]
CPU SOC Voltage [Manual]
- VDDSOC Voltage Override [1.19500]
DRAM Voltage [1.47000]
VDDG CCD Voltage Control [Auto]
VDDG IOD Voltage Control [Auto]
CLDO VDDP Voltage [0.850]
1.00V SB Voltage [1.00500]
1.8V PLL Voltage [1.87500]
Security Device Support [Enable]
SHA-1 PCR Bank [Disabled]
SHA256 PCR Bank [Enabled]
Pending operation [None]
Platform Hierarchy [Enabled]
Storage Hierarchy [Enabled]
Endorsement Hierarchy [Enabled]
TPM 2.0 UEFI Spec Version [TCG_2]
Physical Presence Spec Version [1.3]
Disable Block Sid [Disabled]
AMD fTPM switch [Enabled]
Erase fTPM NV for factory reset [Enabled]
PSS Support [Enabled]
PPC Adjustment [PState 0]
NX Mode [Enabled]
SVM Mode [Enabled]
SMT Mode [Auto]
Core Leveling Mode [Automatic mode]
CCD Control [Auto]
SATA Port Enable [Disabled]
NVMe RAID mode [Disabled]
When system is in working state [Aura Only]
When system is in sleep, hibernate or soft off states [Stealth Mode]
When system is in working state [On]
When system is in sleep, hibernate or soft off states [Off]
10G LAN Card [Disabled]
Intel LAN Controller [Enabled]
Asmedia USB 3.2 Controller [Enabled]
ASM1074 Controller [Disabled]
Wi-Fi Controller [Disabled]
CPU PCIE Configuration Mode [PCIEX16_1 + PCIEX16_2]
Bluetooth Controller [Enabled]
USB Audio [Disabled]
ASMedia Storage Controller [Disabled]
USB power delivery in Soft Off state (S5) [Enabled]
PCIEX16_1 Mode [Auto]
PCIEX16_2 Mode [Auto]
PCIEX1 Mode [Auto]
M.2_1 Link Mode [Auto]
M.2_2 Link Mode [Auto]
M.2_3 Link Mode [Auto]
DIMM.2_1 Link Mode [Auto]
DIMM.2_2 Link Mode [Auto]
SB Link Mode [Auto]
ErP Ready [Disabled]
Restore AC Power Loss [Last State]
Power On By PCI-E [Enabled]
Power On By RTC [Disabled]
Above 4G Decoding [Enabled]
Resize BAR Support [Auto]
SR-IOV Support [Enabled]
Legacy USB Support [Disabled]
XHCI Hand-off [Enabled]
USB Device Enable [Enabled]
U32G2_2 [Enabled]
U32G2_3 [Enabled]
U32G2_4 [Enabled]
U32G2_7 [Enabled]
U32G2_8 [Enabled]
U32G2_10 [Enabled]
Network Stack [Disabled]
Device [N/A]
CPU Temperature [Monitor]
CPU Package Temperature [Monitor]
MotherBoard Temperature [Monitor]
VRM Temperature [Monitor]
Chipset Temperature [Monitor]
T_Sensor Temperature [Monitor]
Water In T Sensor Temperature [Monitor]
Water Out T Sensor Temperature [Monitor]
WB In T Sensor Temperature [Monitor]
WB Out T Sensor Temperature [Monitor]
CPU Fan Speed [Ignore]
CPU Optional Fan Speed [Monitor]
Chassis Fan 1 Speed [Monitor]
Chassis Fan 2 Speed [Monitor]
Radiator Fan 1 Speed [Monitor]
Radiator Fan 2 Speed [Monitor]
Water Pump+ 1 Speed [Monitor]
Water Pump+ 2 Speed [Monitor]
Flow Rate [Monitor]
WB Flow Rate [Monitor]
CPU Core Voltage [Monitor]
12V Voltage [Monitor]
5V Voltage [Monitor]
3.3V Voltage [Monitor]
DRAM Voltage [Monitor]
CPU Core Current [Monitor]
AI Cooling [Disabled]
HYDRANODE Fan Association [Disabled]
CPU Fan Q-Fan Control [Auto Detect]
CPU Fan Profile [Standard]
CPU Fan Step Up [0 sec]
CPU Fan Step Down [0 sec]
CPU Fan Speed Low Limit [200 RPM]
Chassis Fan 1 Q-Fan Control [Auto Detect]
Chassis Fan 1 Profile [Standard]
Chassis Fan 1 Q-Fan Source [CPU]
Chassis Fan 1 Step Up [0 sec]
Chassis Fan 1 Step Down [0 sec]
Chassis Fan 1 Speed Low Limit [200 RPM]
Chassis Fan 2 Q-Fan Control [Auto Detect]
Chassis Fan 2 Profile [Standard]
Chassis Fan 2 Q-Fan Source [CPU]
Chassis Fan 2 Step Up [0 sec]
Chassis Fan 2 Step Down [0 sec]
Chassis Fan 2 Speed Low Limit [200 RPM]
Radiator Fan 1 Q-Fan Control [PWM Mode]
Radiator Fan 1 Profile [Manual]
Radiator Fan 1 Q-Fan Source [Water In T Sensor]
Radiator Fan 1 Step Up [0 sec]
Radiator Fan 1 Step Down [0 sec]
Radiator Fan 1 Speed Low Limit [200 RPM]
Radiator Fan 1 Upper Temperature [38]
Radiator Fan 1 Max. Duty Cycle (%) [100]
Radiator Fan 1 Middle Temperature [36]
Radiator Fan 1 Middle Duty Cycle (%) [55]
Radiator Fan 1 Lower Temperature [30]
Radiator Fan 1 Min Duty Cycle (%) [45]
Radiator Fan 2 Q-Fan Control [PWM Mode]
Radiator Fan 2 Profile [Manual]
Radiator Fan 2 Q-Fan Source [Water In T Sensor]
Radiator Fan 2 Step Up [0 sec]
Radiator Fan 2 Step Down [0 sec]
Radiator Fan 2 Speed Low Limit [200 RPM]
Radiator Fan 2 Upper Temperature [38]
Radiator Fan 2 Max. Duty Cycle (%) [100]
Radiator Fan 2 Middle Temperature [36]
Radiator Fan 2 Middle Duty Cycle (%) [55]
Radiator Fan 2 Lower Temperature [30]
Radiator Fan 2 Min Duty Cycle (%) [45]
Water Pump+ 1 Q-Fan Control [PWM Mode]
Water Pump+ 1 Profile [Manual]
Water Pump+ 1 Q-Fan Source [Water In T Sensor]
Water Pump+ 1 Step Up [0 sec]
Water Pump+ 1 Step Down [0 sec]
Water Pump+ 1 Speed Low Limit [200 RPM]
Water Pump+ 1 Upper Temperature [38]
Water Pump+ 1 Max. Duty Cycle (%) [100]
Water Pump+ 1 Middle Temperature [36]
Water Pump+ 1 Middle Duty Cycle (%) [60]
Water Pump+ 1 Lower Temperature [30]
Water Pump+ 1 Min Duty Cycle (%) [60]
Water Pump+ 2 Q-Fan Control [PWM Mode]
Water Pump+ 2 Profile [Manual]
Water Pump+ 2 Q-Fan Source [Water In T Sensor]
Water Pump+ 2 Step Up [0 sec]
Water Pump+ 2 Step Down [0 sec]
Water Pump+ 2 Speed Low Limit [200 RPM]
Water Pump+ 2 Upper Temperature [38]
Water Pump+ 2 Max. Duty Cycle (%) [100]
Water Pump+ 2 Middle Temperature [36]
Water Pump+ 2 Middle Duty Cycle (%) [55]
Water Pump+ 2 Lower Temperature [30]
Water Pump+ 2 Min Duty Cycle (%) [45]
Above 4GB MMIO Limit [39bit (512GB)]
Fast Boot [Enabled]
Next Boot after AC Power Loss [Fast Boot]
Boot Logo Display [Auto]
Bootup NumLock State [On]
POST Delay Time [0 sec]
Wait For 'F1' If Error [Enabled]
Option ROM Messages [Force BIOS]
Interrupt 19 Capture [Enabled]
Setup Mode [Advanced Mode]
Launch CSM [Disabled]
OS Type [Windows UEFI mode]
AMI Native NVMe Driver Support [Enabled]
Publish HII Resources [Enabled]
Flexkey [Reset]
Setup Animator [Disabled]
Load from Profile [1]
Profile Name [BCLK100 CO]
Save to Profile [1]
DIMM Slot Number [DIMM_A2]
Download & Install MyASUS service & app [Disabled]
Download & Install ARMOURY CRATE app [Disabled]
CPU Frequency [0]
CPU Voltage [0]
CCD Control [Auto]
Core control [Auto]
SMT Control [Auto]
Overclock [Auto]
Power Down Enable [Auto]
Cmd2T [Auto]
Gear Down Mode [Auto]
CAD Bus Timing User Controls [Auto]
CAD Bus Drive Strength User Controls [Auto]
Data Bus Configuration User Controls [Auto]
Infinity Fabric Frequency and Dividers [Auto]
ECO Mode [Disable]
Precision Boost Overdrive [Auto]
LN2 Mode [Auto]
SoC/Uncore OC Mode [Disabled]
VDDP Voltage Control [Auto]
VDDG Voltage Control [Auto]
NUMA nodes per socket [Auto]
LCLK Frequency Control [Auto]
LCLK DPM [Auto]
LCLK DPM Enhanced PCIe Detection [Auto]
Custom Pstate0 [Auto]
L1 Stream HW Prefetcher [Auto]
L2 Stream HW Prefetcher [Auto]
Core Watchdog Timer Enable [Auto]
Core Performance Boost [Auto]
Global C-state Control [Enabled]
Power Supply Idle Control [Auto]
SEV ASID Count [Auto]
SEV-ES ASID Space Limit Control [Auto]
Streaming Stores Control [Auto]
Local APIC Mode [Auto]
ACPI _CST C1 Declaration [Auto]
MCA error thresh enable [Auto]
PPIN Opt-in [Auto]
Fast Short REP MOVSB [Enabled]
Enhanced REP MOVSB/STOSB [Enabled]
IBS hardware workaround [Auto]
DRAM scrub time [Auto]
Poison scrubber control [Auto]
Redirect scrubber control [Auto]
Redirect scrubber limit [Auto]
NUMA nodes per socket [Auto]
Memory interleaving [Auto]
Memory interleaving size [Auto]
1TB remap [Auto]
DRAM map inversion [Auto]
ACPI SRAT L3 Cache As NUMA Domain [Auto]
ACPI SLIT Distance Control [Auto]
ACPI SLIT remote relative distance [Auto]
GMI encryption control [Auto]
xGMI encryption control [Auto]
CAKE CRC perf bounds Control [Auto]
4-link xGMI max speed [Auto]
3-link xGMI max speed [Auto]
xGMI TXEQ Mode [Auto]
PcsCG control [Auto]
Disable DF to external downstream IP SyncFloodPropagation [Auto]
Disable DF sync flood propagation [Auto]
CC6 memory region encryption [Auto]
Memory Clear [Auto]
Overclock [Enabled]
Memory Clock Speed [Auto]
Tcl [Auto]
Trcdrd [Auto]
Trcdwr [Auto]
Trp [Auto]
Tras [Auto]
Trc Ctrl [Auto]
TrrdS [Auto]
TrrdL [Auto]
Tfaw Ctrl [Auto]
TwtrS [Auto]
TwtrL [Auto]
Twr Ctrl [Auto]
Trcpage Ctrl [Auto]
TrdrdScL Ctrl [Auto]
TwrwrScL Ctrl [Auto]
Trfc Ctrl [Auto]
Trfc2 Ctrl [Auto]
Trfc4 Ctrl [Auto]
Tcwl [Auto]
Trtp [Auto]
Tcke [Auto]
Trdwr [Auto]
Twrrd [Auto]
TwrwrSc [Auto]
TwrwrSd [Auto]
TwrwrDd [Auto]
TrdrdSc [Auto]
TrdrdSd [Auto]
TrdrdDd [Auto]
ProcODT [Auto]
Power Down Enable [Auto]
Disable Burst/Postponed Refresh [Auto]
DRAM Maximum Activate Count [Auto]
Cmd2T [Auto]
Gear Down Mode [Auto]
CAD Bus Timing User Controls [Auto]
CAD Bus Drive Strength User Controls [Auto]
Data Bus Configuration User Controls [Auto]
Data Poisoning [Auto]
DRAM Post Package Repair [Default]
RCD Parity [Auto]
DRAM Address Command Parity Retry [Auto]
Write CRC Enable [Auto]
DRAM Write CRC Enable and Retry Limit [Auto]
Disable Memory Error Injection [True]
DRAM ECC Symbol Size [Auto]
DRAM ECC Enable [Auto]
DRAM UECC Retry [Auto]
TSME [Disabled]
Data Scramble [Auto]
DFE Read Training [Auto]
FFE Write Training [Auto]
PMU Pattern Bits Control [Auto]
MR6VrefDQ Control [Auto]
CPU Vref Training Seed Control [Auto]
Chipselect Interleaving [Auto]
BankGroupSwap [Auto]
BankGroupSwapAlt [Auto]
Address Hash Bank [Auto]
Address Hash CS [Auto]
Address Hash Rm [Auto]
SPD Read Optimization [Enabled]
MBIST Enable [Disabled]
Pattern Select [PRBS]
Pattern Length(VMR) [6]
Aggressor Channel [1 Aggressor Channel]
Aggressor Static Lane Control [Disabled]
Target Static Lane Control [Disabled]
Worst Case Margin Granularity [Per Chip Select]
Read Voltage Sweep Step Size [1]
Read Timing Sweep Step Size [1]
Write Voltage Sweep Step Size [1]
Write Timing Sweep Step Size [1]
IOMMU [Enabled]
RTM Margining Support [Auto]
DMA Protection [Enabled]
DMAr Support [Auto]
Precision Boost Overdrive [Auto]
Precision Boost Overdrive Scalar [Auto]
FCLK Frequency [Auto]
SOC OVERCLOCK VID [0]
UCLK DIV1 MODE [Auto]
VDDP Voltage Control [Auto]
VDDG Voltage Control [Auto]
SoC/Uncore OC Mode [Auto]
LN2 Mode [Auto]
ACS Enable [Enable]
PCIe ARI Support [Enable]
PCIe ARI Enumeration [Enable]
PCIe Ten Bit Tag Support [Enable]
cTDP Control [Auto]
EfficiencyModeEn [Auto]
Package Power Limit Control [Auto]
APBDIS [Auto]
DF Cstates [Auto]
CPPC [Enabled]
CPPC Preferred Cores [Enabled]
NBIO DPM Control [Auto]
Early Link Speed [Auto]
Presence Detect Select mode [Auto]
Preferred IO [Auto]
CV test [Auto]
Loopback Mode [Auto]
SRIS [Auto]
Data Link Feature Exchange [Enabled ]
Thunderbolt Support [Enabled ]
Thunderbolt Security Level [No Security]
Thunderbolt MMIO Resource [Full Size]
Thunderbolt Wake Up Command [GO2SX Command]

20240119_125357.jpg

boorya
Level 9

be quiet! DARK POWER PRO 12 1500W [BN312] PSU

Jiaszzz_ROG
Customer Service Agent

Hello, @boorya 

Thank you for providing the relevant specifications and information.
According to the description in the link you provided, "The JEYI ASM2464 NVMe Enclosure 40G transforms your M.2 NVMe SSD into a compact and portable mobile hard drive enclosure." and the current hard drive installed on the board's M.2 slot is the Kingston SFYRD2000G SSD.
Could you please provide the brand and model of the M.2 SSD installed in the JEYI TB2464?
If connected directly to the motherboard without using the SSD case, has there been any improvement in the transfer speed issue?
Additionally, regarding the transfer speed screenshots you provided, could you please label the results for each port to indicate where they are connected?

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

boorya
Level 9

SSD inside the case is WD SN850 1Tb, this is the speed when connected to M.2_1 slot (PCI-E 4.0 x4, directly from CPU, not through chipset):

SN850 game mode 613200WD.png

 U32G2X2_E1 (USB 3.2 Gen2x2 Type-C @ Front Panel connector), from onboard ASM3241 chip:

1.png - the case is recognised as UASP device at 3.2 gen2x2 20GBps transfer speed, that is correct and expected

USB 3.2 Gen 2 Type-A port 1 @ Rear I/O connection, directly from CPU USB controller:

3.png  - the case is recognised as UASP device at 3.2 gen2 10GBps transfer speed, that is correct and expected

USB 3.2 Gen 2 Type-A port 8 @ Rear I/O connection, through x570 chipset USB controller:

4.png   - the case is recognised as UASP device at 3.2 gen2 10GBps transfer speed, that is correct and expected

Thunderbolt 4 USB Type-C ports E1/E2 @ Rear I/O connection, onboard Intel JHL8540 (Maple Ridge 4C 2020) Thunderbolt 4 controller:

2.png - the case is recognised as UASP device at 3.2 gen2 10GBps transfer speed, that is not correct,
expected link speed would be 40GBps, and expected device type would be NVMe PCI-E controller, not UASP device.

Here is a screenshot of hwinfo bus tree, when device is connected to one of Thunderbolt 4 ports: 

Screenshot 2024-01-22 092656.png

I also tried using different USB-C cables, no difference.

There is USB diagnostics utility from Windows SDK, usbview.exe,
here is the output about this device when connected to one of thunderbolt ports:

boorya_0-1705905281972.png

Spoiler

[Port4] : USB Attached SCSI (UAS) Mass Storage Device


Is Port User Connectable: yes
Is Port Debug Capable: yes
Companion Port Number: 5
Companion Hub Symbolic Link Name: USB#ROOT_HUB30#7&30304c2c&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Protocols Supported:
USB 1.1: no
USB 2.0: no
USB 3.0: yes

Device Power State: PowerDeviceD0

---===>Device Information<===---
English product name: "ASM246X series"

ConnectionStatus:
Current Config Value: 0x01 -> Device Bus Speed: SuperSpeedPlus
Device Address: 0x01
Open Pipes: 4

===>Device Descriptor<===
bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0320
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x09 = (9) Bytes
idVendor: 0x174C = ASMedia Technology Inc.
idProduct: 0x2463
bcdDevice: 0x0100
iManufacturer: 0x02
English (United States) "ASMedia"
iProduct: 0x03
English (United States) "ASM246X series"
iSerialNumber: 0x01
English (United States) "AAAABBBB000E"
bNumConfigurations: 0x01

---===>Open Pipes<===---

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400
bInterval: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400
bInterval: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x83 -> Direction: IN - EndpointID: 3
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400
bInterval: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x04 -> Direction: OUT - EndpointID: 4
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400
bInterval: 0x00

---===>Full Configuration Descriptor<===---

===>Configuration Descriptor<===
bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x0079 -> Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x00
bmAttributes: 0xC0 -> Self Powered
MaxPower: 0x00 = 0 mA

===>Interface Descriptor<===
bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x02
bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x50
iInterface: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400
bInterval: 0x00

===>SuperSpeed Endpoint Companion Descriptor<===
bLength: 0x06
bDescriptorType: 0x30
bMaxBurst: 0x0F
bmAttributes: 0x00The bulk endpoint does not define streams (MaxStreams == 0)
wBytesPerInterval: 0x0000

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400
bInterval: 0x00

===>SuperSpeed Endpoint Companion Descriptor<===
bLength: 0x06
bDescriptorType: 0x30
bMaxBurst: 0x0F
bmAttributes: 0x00The bulk endpoint does not define streams (MaxStreams == 0)
wBytesPerInterval: 0x0000

===>Interface Descriptor<===
bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x01
bNumEndpoints: 0x04
bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x62
iInterface: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400
bInterval: 0x00

===>SuperSpeed Endpoint Companion Descriptor<===
bLength: 0x06
bDescriptorType: 0x30
bMaxBurst: 0x0F
bmAttributes: 0x05 = 32 streams supported
wBytesPerInterval: 0x0000
-> This is a Mass Storage USB Device Interface Class

===>Descriptor Hex Dump<===
bLength: 0x04
bDescriptorType: 0x24
04 24 03 00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400
bInterval: 0x00

===>SuperSpeed Endpoint Companion Descriptor<===
bLength: 0x06
bDescriptorType: 0x30
bMaxBurst: 0x0F
bmAttributes: 0x05 = 32 streams supported
wBytesPerInterval: 0x0000
-> This is a Mass Storage USB Device Interface Class

===>Descriptor Hex Dump<===
bLength: 0x04
bDescriptorType: 0x24
04 24 04 00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x83 -> Direction: IN - EndpointID: 3
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400
bInterval: 0x00

===>SuperSpeed Endpoint Companion Descriptor<===
bLength: 0x06
bDescriptorType: 0x30
bMaxBurst: 0x0F
bmAttributes: 0x05 = 32 streams supported
wBytesPerInterval: 0x0000
-> This is a Mass Storage USB Device Interface Class

===>Descriptor Hex Dump<===
bLength: 0x04
bDescriptorType: 0x24
04 24 02 00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x04 -> Direction: OUT - EndpointID: 4
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400
bInterval: 0x00

===>SuperSpeed Endpoint Companion Descriptor<===
bLength: 0x06
bDescriptorType: 0x30
bMaxBurst: 0x00
bmAttributes: 0x00The bulk endpoint does not define streams (MaxStreams == 0)
wBytesPerInterval: 0x0000
-> This is a Mass Storage USB Device Interface Class

===>Descriptor Hex Dump<===
bLength: 0x04
bDescriptorType: 0x24
04 24 01 00

===>BOS Descriptor<===
bLength: 0x05
bDescriptorType: 0x0F
wTotalLength: 0x00AC
bNumDeviceCaps: 0x09

===>USB 2.0 Extension Descriptor<===
bLength: 0x07
bDescriptorType: 0x10
bDevCapabilityType: 0x02
bmAttributes: 0x0000F41E -> Supports Link Power Management protocol

===>SuperSpeed USB Device Capability Descriptor<===
bLength: 0x0A
bDescriptorType: 0x10
bDevCapabilityType: 0x03
bmAttributes: 0x00
wSpeedsSupported: 0x0E
-> Supports full-speed operation
-> Supports high-speed operation
-> Supports SuperSpeed operation
bFunctionalitySupport: 0x01 -> lowest speed = full-speed
bU1DevExitLat: 0x0A -> less than 10 micro-seconds
wU2DevExitLat: 0x07FF -> less than 2047 micro-seconds

===>Container ID Capability Descriptor<===
bLength: 0x14
bDescriptorType: 0x10
bDevCapabilityType: 0x04
bReserved: 0x00
Container ID: 7214B560-3419-174C-0000-000000000000

===>Unknown Capability Descriptor<===
bLength: 0x12
bDescriptorType: 0x10
bDevCapabilityType: 0x06
00 54 40 00 00 00 00 01 00 00 00 10 03
10 02

===>Unknown Capability Descriptor<===
bLength: 0x18
bDescriptorType: 0x10
bDevCapabilityType: 0x08
00 06 00 64 00 64 00 00 00 DC 05 00 00
DC 05 00 00 FF FF FF FF

===>SuperSpeed USB Device Capability Descriptor<===
bLength: 0x14
bDescriptorType: 0x10
bDevCapabilityType: 0x0A
bReserved: 0x00
bmAttributes: 0x00000001
SublinkSpeedAttrCount: 0x01
SublinkSpeedIDCount: 0x00
wFunctionalitySupport: 0x1100
SublinkSpeedAttrID: 0x00
Reserved: 0x00
MinRxLaneCount: 0x01
MinTxLaneCount: 0x01
wReserved: 0x0000
bmSublinkSpeedAttr #: 0x00
SublinkSpeedAttrID: 0x00
LaneSpeedExponent: 0x03 -> Gb/s
SublinkTypeMode: 0x00 -> Symmetric
SublinkTypeDir: 0x00 -> Receive mode
Reserved: 0x00
LinkProtocol: 0x01 -> SuperSpeedPlus
LaneSpeedMantissa: 0x000A
bmSublinkSpeedAttr #: 0x01
SublinkSpeedAttrID: 0x00
LaneSpeedExponent: 0x03 -> Gb/s
SublinkTypeMode: 0x00 -> Symmetric
SublinkTypeDir: 0x01 -> Transmit mode
Reserved: 0x00
LinkProtocol: 0x01 -> SuperSpeedPlus
LaneSpeedMantissa: 0x000A

===>Billboard Capability Descriptor<===
bLength: 0x34 -> Actual Length: 0x34
bDescriptorType: 0x10
bDevCapabilityType: 0x0D -> Billboard capability
iAdditionalInfoURL: 0x10 ->*!*ERROR: No String Descriptor for index 16!
bNumberOfAlternateModes: 0x02
bPreferredAlternateMode: 0x00
VCONN Power: 0x8000 -> The adapter does not require Vconn Power. Bits 2..0 ignored
*!*ERROR: bReserved being used

Alternate Modes Identified:
wSVID - 0xFF00 bAlternateMode - 0x00 ->Alternate Mode configuration not attempted
iAlternateModeString - 0x11 *!*ERROR: No String Descriptor for index 17!

wSVID - 0x8087 bAlternateMode - 0x00 ->Alternate Mode configuration not attempted
iAlternateModeString - 0x12 *!*ERROR: No String Descriptor for index 18!


===>Unknown Capability Descriptor<===
bLength: 0x08
bDescriptorType: 0x10
bDevCapabilityType: 0x0F
00 00 00 00 00

===>Unknown Capability Descriptor<===
bLength: 0x08
bDescriptorType: 0x10
bDevCapabilityType: 0x0F
01 00 00 00 00

 

Jiaszzz_ROG
Customer Service Agent

Hello, @boorya 

Thank you for providing comprehensive information.
I have now consolidated the details and sought further consultation from the relevant teams.
Could you alsp confirm if the Kingston SFYRD2000G SSD is currently installed inside the JEYI TB2464 ASM2464PD?
If you cross-test by directly installing it on the motherboard, bypassing the JEYI TB2464 connection, do you still experience abnormal transmission speeds?

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

As i wrote earlier, SSD inside the enclosure is WD SN850 1Tb (shows as WDS100T1X0E-00AFY0) and it shows this level of perfomance when installed directly to one of DIMM.2 slots:

5.png

Jiaszzz_ROG
Customer Service Agent

Hello, @boorya 

I PMed you at the same time yesterday.
Could you please check your inbox in the top right corner? 

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂