cancel
Showing results for 
Search instead for 
Did you mean: 

Crashes from games to the desktop without errors i14900 KS, ROG MAXIMUS Z790 DARK HERO

Feodot
Level 8

Crashes from games to the desktop without errors. It returns an error endlessly in any browser, and then you need to restart the browser. Windows 10/11. Please help me, how to solve it?!

Configuration: Device name feodot

Intel(R) Core(TM) i9-14900KS 3.20 GHz Processor

128 GB RAM (available: 128 GB)

System type 64-bit operating system, x64 processor

MSI SUPRIM 4090 24 GB video card

ASUS Z790 Dark Hero Motherboard

SSD M2 SAMSUNG 990 PRO 2 TB

SSD M2 SAMSUNG 990 PRO 4 TB
Windows 11 Pro
Good people, please help! Faced with a serious problem and what I just did not try, the story begins with the fact that I built and bought a new computer, 2 months ago, but the hard disk and SSD inserted the old ones, and all the other components are brand new, once I accidentally deleted the Windows folder on disk C and I have a desktop it became empty, I restored it from the trash right away and everything came back, everything was fine, nothing foreshadowed trouble. Then I went into the game, for the first time I crashed on the desktop without an error, I thought okay, sometimes after a couple of hours, not earlier, maybe even more than two hours, it happened again, then I started to worry, but I thought something with the game, the game was Rust. As a result, I tried to go to another game, Dota 2, in the end, everything is the same, only much more often, crashes to the desktop without an error every 10-20 minutes, in the end, I decided to pause the games for now, but it wasn't there! I also started to crash in browsers, and much more often, every 5-10 minutes, sometimes I'm lucky and every 20-30 minutes, it happens every minute or every minute 5 times, and this is in any browser, but in a couple of browsers it gives errors that I will attach, in the end, after all these misunderstandings, I freaked out and decided buy a new memory, I thought it was a problem in Windows, but I had 10 Pro. I bought a new memory, 2 SSD M2, which I mentioned above in the configuration, put a clean, licensed Windows 11 Pro, installed the latest drivers, but what was my surprise when I went to the browser and the same problem continued, it did not disappear! In games, similarly, nothing was solved, then I went to the Microsoft forum in search of similar problems-topics, found a dozen, reread them all and tried everything that was recommended there, nothing helped me, tried all the commands on the command line to restore and search for damaged Windows files, tried to turn off autorun in libraries everywhere, I tried to reinstall the drivers and install earlier versions, tried to delete and re-download the Xbox, all without any problems, the XMP mod turned off, although when I turned it on, and this was immediately after I built the computer, there was nothing like this for a month and a half, until the whole story began as I wrote above. Tell me what else you can try... all components are brand new, can not be damaged, please, people, help! The computer is the breadwinner of my family, I don't know what to do already... in my village, there are not enough Service centers for such a powerful computer
1. Everything is connected correctly, nothing is loose, rechecked 3 times, all components.
2. I tried reinstalling games and browsers, nothing helps.
3. Overclocking was enabled, XMP mode, I turned it off, did not help.
4. Updated the BIOS to the newest version, but this also did not solve the problem.
5. I checked the power supply, everything is fine with it.
6. When reinstalling Windows and so a new account was created, it did not help
Also, in parallel to what you recommended to do, I made a computer diagnostic, namely my RAM, there are no errors, there are no defects in my components




1,442 Views
25 REPLIES 25

Feodot_0-1729354926462.png

You meen 2703?

 

No! Here it is:

111.jpg

Please send the link, for some reason it does not find me

dennys2009
Level 11

Write your system configuration in more detail:
1. Intel(R) Core(TM) i9-14900KS
2. 128 GB RAM What is the memory frequency? And at what frequency the system started. You have a large amount of RAM, it may not work at high frequency.
3. MSI SUPRIM 4090 24 GB video card. The cable supplying the video card was checked, there are no problems with it?
4. What power supply and how much power is in your configuration?
5. MB exactly ASUS Z790 Dark Hero or just Hero?
6. In which slot was the SSD on which Windows is installed.

1. Intel(R) Core(TM) i9-14900KS BOX
2.  4 pieces of RAM of 32 GB each 

64Gb DDR5 5600MHz adata XPG Lancer RGB (AX5U5600C3632G-dclarwh) (2x32Gb KIT)
3. I checked the video card wire, everything is exactly in order with it, the native wire from it
4. 
Processor: Intel core i9 14900KS Box
Power Supply: Thermaltake Toughpower PF3 1200W [PS-TPD-1200FNFAPx-3] Black
The video card at the moment(1080 8 GB), which will be, that is, which we will install: MSI GeForce RTX 4090 SUPRIM X24G
RAM: 32x4in (128 GB) Gb 5600 MHz a data XPG lancer|
Motherboard: Asus ROG Maximus Z790 Dark Hero
Water cooling: MSI MEGA CORE LIQUID S360

Case fans 6 pcs.: INWIN Sirius Pure ASP120 fan RGB (Triple pack)
Case LIAN LI PC-O11 Dynamic XL ROG Certify [G99.O11DXL-W.00] white
Power and backlight splitter: ID-cooling HA-02
5. Dark hero, ASUS ROG Z790 Dark Hero
6. Windows is installed where there are 2 terabytes of memory on the C disk

Try with one memory module in A2 at optimised defaults; no reason to keep retreading old ground. If it’s still unstable in TM5 and the crashing persists, report back. 

Also, do not combine memory kits. Memory kits are binned in the density in which they are sold, neither the memory or board vendors support / recommend combing kits.

9800X3D / 6400 CAS32 / ROG X870 Crosshair / TUF RTX 4090

I have already tried such manipulations with RAM, unfortunately, what you wrote did not help me either, I will try to update the BIOS, I am waiting for a link, maybe it will help

dennys2009
Level 11

To protect the processor from degradation, it is worth updating the BIOS to version 1703, but this will not solve the stability problems with this type of ADATA RAM.
I looked at reviews and reviews on your RAM. She's really problematic. You are not the first to encounter instability on this type of RAM. It works fine with the XMP profile for a while, then it does not want to work with or without XMP. Try to return memory under warranty and take another.
I would advise you to choose memory from a list tested by the manufacturer with a specific motherboard. Here is a link to this page https://rog.asus.com/motherboards/rog-maximus/rog-maximus-z790-dark-hero/helpdesk_qvl_memory/
Choose G.Skill. Best RAM.

Trident Z5 RGB
DDR5-6800 CL34-46-46-108 1.35V
96GB (2x48GB)
Intel XMP|
Please tell me, will this RAM be suitable for my motherboard? Or are there too many frequencies and you need to take less? 2 bars here, the bios has been updated, everything is the same, I think the problem is really in RAM