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Crash during OS install x570 crosshair viii formula

Hawke5781
Level 7

I have a new build that during BIOS setup everything is normal, save changes and reboot loading from newly created windows 10 install USB created for UEFI boot. I get the windows splash screen then the dot race track for a second then all of my LEDs flash the go dark and loose video signal. Code windows shows Code AA detect HDD.

Mainboard: ASUS Crosshair VIII formula X570 wifi

CPU: AMD Ryzen 9 5950X, AMD Ryzen 7 5700X (I have tried two different CPUs currently using 5700X)

Memory: GSKILL Trident NEO F4-3600C16Q 64GB Kit, GSKILL Trident NEO F4-3600C18Q 128GB Kit (32 GB installed of F4-3600C16Q)

Storage: Sabrent Rocket PCIe M.2 2280 (512 GB in Slot 1, 2TB in slot 2)

SSD Storage: WD 500GB x2

Video Card: ASUS Strix RTX3090, ASUS Strix RTX2080 TI ( tried multiple video cards same result RTX 3090 Currently installed.

I have been working this issue for a while and I am now frustrated 😤 enough to admit defeat and ask for help. Any help would be appreciated.😀

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello @Hawke5781 

Thank you for reaching out to us.
Could you confirm whether your ROG Crosshair VIII Formula was purchased brand new or if it might be a pre-owned product? If you remove all SSDs and HDDs, are you able to power on and access the BIOS?
If needed, we recommend performing a minimal hardware configuration test by removing the chassis and installing only the CPU, a single RAM module in the recommended DIMM_A2 slot, the CPU cooler, GPU, and PSU on the motherboard to check if it can boot into the BIOS.

According to your description, the AA error code during startup indicates a potential issue with the drives. 
Beyond ensuring that all hardware is correctly connected as outlined in the motherboard user manual, we suggest installing only one SSD or HDD at a time to isolate any potential hardware issues.
You may also refer to the following FAQs for further guidance:
[Motherboard] Common Q-CODE(Error CODE) and Troubleshooting
[Motherboard] ASUS motherboard troubleshooting via Q-LED indicators
[Motherboard] Troubleshooting - No Power/No Boot/No Display

Thank you.