Hi all,
just wanted to check with the community if anyone has the same issues with this board/
ISSUE: constant reboots of the system, whether it's in BIOS, GRUB loader, Windows, Ubuntu. Can be under a load or just idle or at start of applications. The system just powers off fully, then goes for long into the state Yellow, Code 15, then often in Yellow, Code 00 (not even defined in the guide). The reboots are random, like the system can keep working for a few days, then suddenly reboot and keeps rebooting for days. The only identified trigger, like 100% reboot, is to start a game Atomic Heart.
I am so tired with this piece of ASUS unfinished product that almost ready to remove the board and crash with a hammer (bought it for 500 USD 😞 Just wanted to check if anyone has the same issue and whether it makes sense to give on this board and ASUS
System: AMD 7800X3D, ASUS X670E-E updated all latest drivers and BIOS 3205, no overclocking, no additional tweaks in BIOS, Memory Trident Z5 2x32GB (tried 3 different kits!!! and even much lower specs like 3600MT, no help), NVIDIA 4090, PSU of 1.3 KW, 2 TB Crucial, all fans are at max, no temperate across all components above 55C, no errors in Windows, memcheck showed no errors in memory, no errors on the hard drive, nothing...
NB: the previous similar board died after 13 month and same issues. Now the replacement is showing the same issues just after 4 months
Attached a pictures from tonight, keeps crashing, going to state 15, then to state 00
Tried to raise a support ticket with ASUS and for the last 30 mins they don't accept it by email... what a company
Thanks Slient_Scone, if moving ti ROG Care can help, then yes - agree.
On the support ticket, just check the window again and it still says the same "The mail case is being sent, please wait.". I hope the support ticket was accepted and someone from ASUS Middle East will contact me.
On your suggestion, I don't think it's CPU. 1. After the replacement, I had to install a normal fan (not the one on the picture) as asus took some parts for the pump by accident. I checked the CPU and applied a new thermoglue, everything was fine, but the issues were happening. 2. I reinstalled the pump in June, again checking the cpu and applying a new thermoglue. Everything was fine, but did not use much the PC until recently when the issue appeared again. 3. Last night (after a full shutdown), I removed all usb connections (keyboard and mouse) and started a CPU stress testfor 10 hours with a remote ssh connection. No problems at all. the CPU was at 85-88C for 10 hours, not a single reboot. See pictured attached.
I still think it is the motherboard because:
- A) the replacement board I got is from the same batch as my original. They were both produced in Jan 2023 and literally their serial numbers are very close (ASUS can check). The originally board died in two steps, with the LAN card dying first and then the board after 2 months. ASUS never told me that anything was damaged on the original board.
- B) over 18 months, none of the reboots have ended up with a CPU error. It's always Orange Light with code 15 or code 00. Nothing else.
- C) the reboots typically happen when I start something, like clicking on the application or starting windows, and it always like a complete power off (all devices like mouse and keyboard lose power immediately). Feels more like VRM or some wiring goes nuts
On your suggestions "Run the system at Optimised Defaults ..." - is this in BIOS or windows? not sure what it means
NB: attached are screen caps of a 10-hour CPU burn, no issues at all, but as I said it was through SSH
