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boot led, no bios, no ASUS logo..

Keith-Yami
Level 9

CPU: core i7 12700
Mainboard: ASUS ROG STRIX Z690F-GAMING WIFI
VGA: evga rtx 2060
RAM: 64GB
M2 SSD x2: 1TB  
BIOS: 3101
Windows 11 x64 Pro

After press power on. PC start up, RAM passed, CPU passed, VGA passed. Boot led & no bios, no asus logo. Keyboard & mouse powered but keyboard stuck ( tried to press numb lock to see if can turn off numb lock or not but it doesn't turn off numb lock, so i assume it stucked )

Tried to update bios (updated to latest ver 3101)
Tried to reseat: CPU, RAM, VGA, SSD.
Tried to change cmos.

But nothing work.

And only boot into bios after press cmos jumper.

It shows as:

Please enter setup to recover bios settings.
After settings up Intel(R) Optane Memory or RAID, VMD options must but set according to the interface type to avoid unknown issues.
Press F1 to continue and take advantage of ASUS optimized performance!
If you wish to follow intel guidelines and apply its stock power limits, please disable the ASUS Multicore Enhancement (MCE) in the BIOS settings.
Press F1 to run setup.

 

So, does it have anything wrong? Bios didn't mess up, right?
After that i tried to load the default optimized bios settings. So it's no XMP.  ( PTT is enabled already but some how it doesn't get recognized )
And i realized after it loaded into windows. i can't access by PIN. because TPM was down. then i restart and enter BIOS to "disable" then "enable" PTT ( TPM ) again to let it recognize TPM.

And everything is completely normal, even if i shutdown the PC and boot it up tomorrow until i shut down and plug off wall power cord. Next day, it hanged with boot led, no bios, no asus logo, keyboard stuck as i mention above.

I have no idea, i tried to solve it likely a half year for this issues. but nothing solved. the only thing which i can do, it's doing the trick not plug off wall power cord, or press cmos jumper everytime i forgot and plugged off wall power cord after pc shutdown completely.

1,623 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Confirmed TPM chip is corrupted.
Just sent mainboard to ASUS for a fix.
Fixed

View solution in original post

10 REPLIES 10

Jiaszzz_ROG
Customer Service Agent

Hello, @Keith-Yami 

May I ask if the situation you described happened after any changes were made? For example, adjusting the BIOS settings or connecting an external device
Based on your description, did this issue only arise after adjusting PTT? Would it be possible to eliminate the problem by clearing CMOS?
Please also refer to [Motherboard] Troubleshooting - No Power/No Boot/No Display and test with minimal components to isolate the possible cause.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

After built it, it's normal. TPM is normal, so i could install windows 11. And after a few months, it keep crashing. And i've read something on forum about bios issue. So i updated Bios following the tutorial. And after that a new issue arise as missing TPM. 

While i was working, i saw the warning from Windows Security. Then i checked what happened, i saw it reported no TPM was found. I decided to check if it's there. Then it showed TPM was not there. And i follow ASUS tutorial about enable TPM. And i succeed turn on TPM in bios. Then, the issue arised at the next day. And i tried all whatever way i can do like what i've mentioned above.

Cleared CMOS everytime to make it boot up normal. After it boot up, it works flawlessly & completely normal until turn off PC completely & turn off/plugged off the wall power cord.

It's only normal if i'm leaving the power to it. It likes shutdown but not turn off power/plug off power wall cord.
So, warm boot is fine. cold boot is not fine.
Cold boot leads to boot led.
Warm boot, boot up completely normal.

So i have no idea. Because i'm bear with it but still feel frustrated about that. I can't find and fix or solution.

One more thing. I noticed there's "ASUS Fast Charge Notification" . It said "Fast charge mode on. charging with quick charge". But i'm on desktop. Not laptop, there's no charge device. Is that something wrong as well?

i've mentioned that i did all from the first post. and i will try again to check it again.

Keith-Yami
Level 9

Found the reason why it's stuck at boot led.

It's display port issue.
displayport 1.2 works fine at first.

After updated windows & graphic card latest version, bios updated. Somehow it ******ed up at that moment.
So basically, there's no way to know if it's Windows 11 issue or Nvidia issue.

Searched on the internet so many people complained about boot issue with dp1.2 on windows 11.
Also see complain about dp 1.2 Nvidia.
And also see no visible bios when using dp 1.2.

So finally, found what's the issue. But, don't know how to solve. when there's properly 3 possibilities to cause boot led:

1 - Windows's problem???
2 - Nvidia's problem???
3 - ASUS's bios problem???

Monitor Dell P2722H comes with factory displayport 1.2 cable.

So, conclusion is:
Cold boot with dp 1.2 = stuck at boot led until press cmos jumper to enter cmos, then everything is fine.
Warm boot with dp 1.2 = normal. Everything is fine.

Jiaszzz_ROG
Customer Service Agent

Hello, @Keith-Yami 

Due to the ongoing local holidays in our area, my response time may experience delays.
I apologize for any inconvenience the delayed replies may have caused.
Could you kindly provide screenshots related to the message "Windows Security reported no TPM was found"?
Please also confirm whether you have enabled PTT or set TPM 2.0 UEFI Spec Version in the BIOS.
We recommend trying to enable PTT and setting TPM 2.0 UEFI Spec Version to [TCG_2]. 

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

each day, i keep reset cmos & re-enable PTT to make sure i can log in windows 11. 

btw, can u show me this as wellbcdedit - reagentc.png

that's from bcdedit /enum & reagentc /info

i just want to make sure if it's causing the problem.
because i checked in another PC. that should be a match between the resumeobject and boot configuration data (bcd) indentifier.

but somehow my pc didn't match it at all.
i doubt that could be the reason why it can't boot up properly.

Jiaszzz_ROG
Customer Service Agent

Hello, @Keith-Yami 

Sorry for the inconvenience, but I am unable to provide relevant screenshots as the issue hasn't been further verified.
Could you please confirm if, by removing the SSD, the system can boot correctly and enter the BIOS without triggering safe mode or displaying error messages?
Please provide the following information to help us consult with the relevant departments:
- Screenshots of the safe mode error message and warning from Windows Security
- the images of BIOS mainpage and all the manually adjuesting items in BIOS
- the brand and model name of the RAM (part number as well), SSD/HDD, and PSU currently installed
- are there any extensions or adapters used to connect any devices, such as GPU or SSD?
- the OS build
- a comprehensive video recording of the problem, including the inability to boot after shutdown until clearing CMOS and manually configuring the BIOS enables a successful boot

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Confirmed TPM chip is corrupted.
Just sent mainboard to ASUS for a fix.
Fixed

Jiaszzz_ROG
Customer Service Agent

Hello, @Keith-Yami 

Thank you for the update.
Since you have already submitted it for repair, we recommend that you wait for the repair center's subsequent diagnosis or further assistance.
If you encounter any difficulties or concerns, please feel free to PM me with detailed context at any time.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂