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Bios update and Windows Hello

sujit60
Level 9

Using X570-E Motherboard.

Updated my Bios (no issues) but my Hello settings (PIN) got messed up. Managed to fix it eventually with some heelless. Could it be a Bios setting which got changed to default? TPM set as "Firmware TPM"

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1 ACCEPTED SOLUTION

Accepted Solutions

Jiaszzz_ROG
Customer Service Agent

Hello, @sujit60 

There may be differences depending on the model and BIOS version, but BIOS updates might reset BIOS settings, which may affect security configurations such as the status of the TPM.
As you may know, when TPM is disabled or reset, it can impact the use of Windows PIN, as Windows PIN relies on TPM to store and protect encryption keys.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

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3 REPLIES 3

Jiaszzz_ROG
Customer Service Agent

Hello, @sujit60 

There may be differences depending on the model and BIOS version, but BIOS updates might reset BIOS settings, which may affect security configurations such as the status of the TPM.
As you may know, when TPM is disabled or reset, it can impact the use of Windows PIN, as Windows PIN relies on TPM to store and protect encryption keys.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Thanks a lot. Managed to update to latest bios 5013 and Hello, after tinkering, works fine now.

Jiaszzz_ROG
Customer Service Agent

Hello, @sujit60 
I'm glad you were able to pinpoint the problem.
If you encounter any further difficulties or have any concerns, please feel free to start another discussion thread or DM me anytime.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂