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Bios/Audio FIrmware/GPU update leads to freezes

test45435
Level 8

I have a X670E-E Gaming WiFi mobo, updated to latest bios 1905. And I did firmware update for audio from 4.501.0000-0005.0000 to 4.501.0000-0006.0000. Windows 10.

Before that everything worked well and there were no freezes (initial versions of bios from last year had some hickups).

I was suspicious and turned back Memory Context  to Auto, did memory stress tests all seems fine. But when it happens i can still type shortly, sound is first gone and eventually it either freezes or does soft reset if i react fast enough.So i suspect USB audio firmware or new bios.

Is there a way to downgrade USB audio firmware, i tried running older version as admin from CMD with -ALLOWSV but it creates a file Result.txt with Fail in it so... Can anybody help?

If that doesn't solve the issue, next step would be downgrading bios to 2 versions back that I had when everything was stable (1807).

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6 REPLIES 6

test45435
Level 8

Update: I downgraded BIOS to 1807, sound at system startup acts differently (no pop and hiss sound on headphones), but system still freezes randomly with sound going out first. I can still move mouse (so not full freeze) but system is not functional so i can run programs normally.

Anybody with info how to force downgrade USB audio firmware?

Jiaszzz_ROG
Customer Service Agent

Hello, @test45435 

Could you please share the reasons for updating the BIOS, such as any hardware changes or specific functionality needs?
We recommend clearing CMOS and checking again to see if the stuttering issue persists.
Regarding the firmware update for audio from version 4.501.0000-0005.0000 to 4.501.0000-0006.0000, does this mean you used the Audio ALC4080 FW update tool released on the official website on June 19, 2023?
Is the Realtek USB Audio Driver currently running on the latest version, B6.3.9600.2342, as available on the official website?
May I ask if you experience the audio and stuttering issues in Safe Mode as well?
If the above steps do not help you resolve the issue, could you please provide the following information to help us better understand your scenario?
- the circumstances and frequency of the problem, and record a video that shows the correlation between the audio issues and the stuttering problem
- the image of BIOS main page and all the manually adjuesting items in BIOS, or whether it is the default
- the brand and model name of the CPU, GPU, RAM(part number as well), SSD/HDD, and PSU currently installed
- are there any extensions or adapters used to connect any devices, such as GPU or SSD?
- the OS version and OS build

Thank you.

Sound doens't stutter, it fully stops and both AMD iGPU and Asus TUF 4080 Super OC go to 100% copy, mouse moves and programs work limited (no sound or frozen video) for few minutes then it restarts.

Happens 1-3x a day mostly when low load/idle (watching Twitch/Youtube and browsing internet).

I use latest updates available on official Asus MoBo page for windows 10 or Armory Crate. Sometimes Windows Update offers Intel LAN/Bt/WiFi updates that are newer and I install those too. BIOS is rolled back to 1807.

Changes in bios I apply every time after update different from default:

  • DOCP 2
  • Restore Memory Context - enabled (after one additional training boot)
  • Resize bar - on
  • Fast Boot - disabled, No Logo, Post 1 sec
  • changing 2 Digi+ VRM options to optimised (rest auto)

What made system stable (last 24h, I waited to update here after longer test):

  • C State Disabled and system didn't freeze (yesterday with this setting after reading a lot of forums of RTX 4080 combined with AMD processors on Asus MoBo
  • Disabled AMD iGPU and playing with C State ON/OFF (will update after few days of longer testing)

System info:

  • Windows: Version 10.0.19045 Build 19045
  • MoBo: ASUS x670E-E Gaming WIFI
  • Processor: AMD Ryzen 9 7900x
  • GPU: ASUS TUF Gaming GeForce RTX 4080 OC Super (recent upgrade, there were no freezes first week, then it started after mobo bios/audio firmware update)
  • RAM: 64GB DDR5 Kingston Fury Beast @ 5600 (2x32)
  • Storage: M2: Samsung 990 Pro 2TB + M2: Samsung 970 Evo Plus 1TB + SSD: Samsung 870 EVO 1TB
  • be quiet! Pure Power 11 1000W FM 80+ Gold BN325 (modular)
  • be quiet! Graphics Card Adapter Cable 12VHPWR to avoid using small adapter cable that came along in 4080 package

    test45435_0-1709317431588.png

test45435
Level 8

After few days of testing, seems system is stable only with C State disabled. It managed to freeze again with C state enabled with or without AMD iGPU enabled. No idea why it occurs but there are 3 factors mentioned in title.

Jiaszzz_ROG
Customer Service Agent

Hello, @test45435 

Thanks for sharing the settings and details.
To downgrade the USB version, you can uninstall the current driver and download a specific driver version from the official website.
Whether it's BIOS, firmware, or driver versions, we recommend getting them from the ASUS official website rather than third-party platforms to ensure compatibility and stability.
Regarding the BIOS version 1905 and clearing CMOS, could you check if the described issues occur when booting into the system with default BIOS settings? Do these problems persist in Safe Mode as well?
Could you please share a comprehensive video recording of the issues, covering both regular usage and instances where the system freezes and restarts?
This might help us investigate further into the specific problem.

Thank you.

Been testing for a while, I don't understand the part about dtriver downgrading, i want to downgrade firmware of audio USB from latest to one version before it and running previos one tells me i have a newer version and rollback of firmware stops.

Done longer tests (didn't try BIOS default settings yet), but with ones I use only thing that makes the system stable while idle (low load) is to disable C state. With C state disabled computer didn't have any issues but CPU power usage is 85-104W instead around 50W on low loads I had before (watching Youtube/Twitch/browsing internet).

Not sure how can i record videos of use unless i keep a GoPro or mobile running and waiting random freeze after 2-4h of low load. Maybe when it occurs and I record the behavior afterwards. There's no use to keep a screen capture active since it'll probably stop once sound/video reproduction stop (and it also might increase low load use to be higher).