B760-I i9-13900 always crashes with segfault

[Xokia]

I have a B760-I
intel I9-13900 non k
G.skill RipJaws S5 64GB (2x32GB) DDR 5600 memory

I am running Unraid 6.12.4. I have also run Proxmox and get the same random segfault errors. System will not stay up past a few hours and always crashes with segfault errors. I suspect a memory issue. I have run memtest and I get 0 errors.

I suspect the issue is somehow also related to low power events as this only occurs when system goes idle. This memory is XMP 3.0 ready. I have tried loading all 3 XMP memory profiles and system still crashes. I am about ready to take this MB to the back of the barn and shoot the dang thing. Very little useful help from Asus. Anyone running a similar HW setup?

[Jiaszzz_ROG]

Hello, @Xokia 

Thank you for reaching out.
Based on the memory specifications you provided, it appears that they are not listed in the QVL for the ROG STRIX B760-I GAMING WIFI.
Could you please provide the specific part number of the memory, or you can refer to the instructions in "[Motherboard] How to query (CPU/memory) QVL List?" for further verification.
May I also inquire about your current BIOS version?
Have you updated the Intel ME to the corresponding version in the BIOS? 
For example, the latest BIOS version of the ROG STRIX B760-I GAMING WIFI is 14023, which requires updating the Intel ME to 16.1.30.2264v2.

Thank you.

[Xokia]

BIOS was 1402 ME was latest
Memory G.Skills F5-5600j3636D32GX2-RS5W

I ran memtest for 8 hours, I think that was about 8 complete loops through mem test. It never failed. I tried single stick of RAM, I swapped RAM modules same issue. I think its a bios issue. Problem was always without fail when the system would go idle I would end up with a seg fault and crash. Usually within just a couple hours of going idle. If the system was busy doing something I would never get a crash. I use this machine to transcode video files so it easy to keep it busy for multiple days. As long as it was busy no seg faults. Once it went idle seg faults.

I ended up returning the motherboard and going to try a different motherboard vendor.

 

[Jiaszzz_ROG]

Hello, @Xokia 

We regret that we couldn't provide you with a perfect user experience.
The memory part number you provided is not listed in the QVL for the ROG STRIX B760-I GAMING WIFI, and this may be causing the issue described.

We recommend that in the future, for any related needs, you consider prioritizing QVL hardware components when assembling your build.
Please refer to [Motherboard] How to query (CPU/memory) QVL List? and also check the "purchasing and installation guide" under the "Memory" section on the official website of the ROG STRIX B760-I GAMING WIFI's support page if needed next time.

Thank you.

[Xokia · Accepted solution]

My suggestion is the following. Hire someone that is a gamer to choose your QVL list. Entirely leaving out a brand that consistently makes the top 5 Gamer RAMs seems like an unwise choice for a motherboard that is marketed as a Gamer motherboard. Problem wasnt the RAM.

https://www.pcgamer.com/best-ddr5-ram-for-gaming-in-2022/

https://www.techradar.com/computing/best-ddr5-ram

https://www.howtogeek.com/895236/best-ddr5-ram/

https://www.wepc.com/ram/guide/best-ddr5-ram/

https://tech4gamers.com/best-ddr5-ram/

My problem was solved by choosing a different motherboard. It's easy enough to choose a manufacturer that caters to the market they are selling too.

[Jiaszzz_ROG]

Hello, @Xokia 

We appreciate your valuable feedback and will forward it to the relevant department for consideration in future reference.
Please note that our current definition of QVL indicates verifying the motherboard for the best stability and compatibility when installed with the devices listed in the CPU/Memory QVL.

Thank you.