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B650E-F issues with Armory Crate

Zydrate
Level 9

I was told to post here about the issue I have been having from first being sent to the ASUS zentalk help so here we go. Armory Crate will not open the Tools section. Whenever I click on it, I get an "Unknown error with content. Please try restarting Armory Crate." I've tried all the recommendations online of disabling fast startup, uninstalling aura sync, and doing a fresh install of Armory Crate. Still can't get it to open Tools. Don't even know if I actually need that tab or this program to be honest, but I'd like it to work if I do indeed need it. Anyone have any recommendations for fixing this issue?

I have tried every way I can google to fix this issue aside from a fresh OS install. Which I vehemently refuse to do. Is there any way to actually make that tab work? And what does it even do? All I can find is subjects going back at least a year or more with the same issue and no solution. Just the usual "uninstall the legacy Aura Sync." Kinda can't since I just upgraded to this motherboard approximately two months ago, so the odds of me having the old version is slim. I've only done the most recent installers for Armory Crate. Only other program I could possibly think of is the app for Logitech hardware I 'have' to use to use my g600 series mouse macros, and my Artemis Spectrum headset. Since it can also control the L.E.D.s in the headset and mouse. But that seems like reach honestly. Read something about Malwarebytes possibly not liking the Armory Crate software but couldn't find anything conclusive there. Multiple people apparently have had this same issue without it being resolved. I can create a log file for the program or anything needed. I just want to actually be able to load the Tools tab to access drivers and utilities I believe I am missing or are potentially important. I have a log I can post as well as a screenshot of the issue.

To conclude; I've turned off fastboot, system hibernation is also off, I've done an uninstall with the official software, an install with the official installer, have no other RGB accessories that even interface to this, and still don't know why a tab that seems like it would be something mildly important(since it has a section called drivers in it) won't work. 

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10 REPLIES 10

Jiaszzz_ROG
Customer Service Agent

Hello, @Zydrate 

May I ask if you currently need to update any drivers?
Could you please provide your current BIOS version, a screenshot of the Armoury Crate update center screen, and the "Unknown error with content? Please try restarting Armory Crate." prompt you mentioned?
Additionally, since the serial number involves personal information, could you kindly provide the serial number of the ROG STRIX B650E-F GAMING WIFI via PM?
Please refer to How to find Product Serial Number if needed.

Thank you.

Just sent a message with the screenshots requested, BIOS and serial no. Just became aware there was a BIOS update on 08/04 today, so I might try updating that once I'm done with an appointment today.

Zydrate
Level 9

Updated my BIOS to current and that didn't fix it either.

Jiaszzz_ROG
Customer Service Agent

Hello, @Zydrate 

I apologize for the inconvenience. Could you assist in recording and providing the relevant logs?
For instructions on how to perform log operations, please refer to Q5: What is App Diagnostics? (New Feature)
Once you have recorded the log, kindly upload it to the cloud, grant access, and send me the link via PM.

I will collaborate with the relevant departments to further investigate the potential reasons behind this anomaly based on the logs you have provided.

Thank you.

Zydrate
Level 9

Just sent the log to you. Any other info you may need?

Jiaszzz_ROG
Customer Service Agent

Hello, @Zydrate 

I have received the log file you provided. However, due to the unclear quality of the images sent through the PM, could you please resend the Armoury Crate update center and the error message that appears when you click on the tool?
Please use the "Drag and drop here or browse files to attach" option in the PM chatbox for this purpose or share them via this thread's replies.
Meanwhile, could you also provide the following information?
- the current BIOS version and the images of the setting in BIOS, or whether it is the default
- the brand and model name of the CPU, GPU, DRAM, and PSU currently installed
- the OS version and OS build
I will compile this information and forward it to the relevant department for further investigation.

Thank you.

Zydrate
Level 9

Bios are currently 1636 and settings are default.

CPU:  AMD Ryzen 9 7900x

GPU: AMD Radeon RX 6600XT

DRAM: G.Skill Flare X5 Series 2 x 16GB

PSU: Corsair CX750M

OS: Windows 10 version 22H2armoury crate update page.jpgTools just doesn't work..jpg

*edit* Forgot to record opening the app as well. Even forced a restart by changing themes to show the issue still persists with the tools section. So I redid the video and the screenshots still aren't showing upload progress in PM's so I guess this works out better?

Zydrate
Level 9

Hopefully that's everything. Trying to upload screenshots in PM's seems to take ages, so I just threw them here. I just did that recording, looked up all my specs, uploaded the video to youtube, and in that timespan 1 screenshot hasn't even uploaded. It's only 137kbs which is kinda weird. That's why I tried posting them in-line with the PM initially.

*edit* If I need to I will actually take pictures of my bios screen itself. I haven't changed anything for it though.

Jiaszzz_ROG
Customer Service Agent

Hello, @Zydrate 

We apologize for the wait.
After confirmation and verification by the relevant department, we anticipate releasing an updated version of Armoury Crate to address this issue by the end of October or early November. Please keep an eye out for the update during that time.
Should you encounter any further issues after the update is completed in the future, please feel free to reach out to us again.
If you have an immediate need to install drivers, we recommend referring to the instructions in [Notebook/Desktop/AIO] How to search and download Drivers, Utilities, BIOS, and User Manuals for manual updates.

Thank you.