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B650E-E - Some rear I/O USB ports non-functional

Saturnine
Level 9
I recently got a b650e-e system set up, and noticed that some of my USB devices weren't working. Normal troubleshooting, I just unplug and replug somewhere else - worked - good to go, moving on.

But lately, as I've added more devices occasionally or moved things around, that certain USB ports just will not work regardless of the device I plug in. I'm on the latest chipset drivers, BIOS is on the 11/18 release, but the USB 3.2 Gen 2 Type-A ports labelled E1, E2, and 3 (Also, why this naming pattern?!?) all do not work. Haven't had the chance to confirm if the USB-C in the same column has the same issue. (If you're looking at the B650e-e's manual - this is page 2-22, and is the first column of USB ports after the HDMI and DP ports)

What's the deal here? The USB controller for these ports is installed and not reporting issues, and all USB ports with these labels are listed and marked active in the BIOS. Anyone else on this motherboard with this issue?
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57 REPLIES 57

nllelobr
Level 10

Just to give a quick (and promising update) 

@LEK 

I just disconnected the NZXT hub, turn the PC on, and right away those USB Ports started to work.

@Saturnine 

Maybe this is not a good news for you, but at least can give one idea for you to troubleshoot.

Here instead of this HUB, I'll change for 2 slipters one for each header. let's see if helps.

really the problem is from the HUB ? haha, whyyy its 2.0 ffs ok, i will remove this, i dont need it

thank you very much for u feedback, and i will let u know if its working also for me

 

One more update for the Topic here.

Before I unplugged the cable (that was very well connected) turned on the PC, and tested the Back USB3, and it worked. Turn off the PC plugged back the NZXT hub, turn on the PC and I posted here the results.

Now just as a part of troubleshooting, I tested the USB3 on the back again. And it is working now!!! Even with the NZXT plugged in.

Robert0213
Level 8

I have solved my issue by updating all USB driver.

Good that solve the issue for you. Here all are update, did recently a clean install and update all drivers manually. (But, I'll try again anyway, just to be safe. Hheheehheh)

LEK
Level 9

hi update also,

i have remove the Hub usb nzxt, and all USB is working now 🙂 ALLELUYA

like @nllelobr , but for me i dont need the hub so, it's juste a trouble with that, i don't understand why, but sometimes it's better to just accept,

hope it helps for someone else,

ty @nllelobr 🙂

just test mine today, and the issue came back. (So I'll remove for once my NZXT HUB. hahahah got the spliters from Amazon.

 

ok, yeah the issue is real from with hub, very strange...it's still working for me, so very happy 🙂

LEK
Level 9

now i have just to fix my **bleep**ing 4090 and blackscreen issue 🙂 wat a pleasure to buy expensive components and have only issues with it

maybe if u have a solution for that 😄

hahahahaha   Unfortunately I still need to deal with this matter:

https://rog-forum.asus.com/t5/gaming-motherboards/rog-b650e-e-boot-screen-and-bios-have-weird-behavi...

 

No idea if it is related to GPU or Motherboard. But it's for the other topic discussion hahahaha