I'm migrating an existing thread I made here since I've had no luck with that thread and this is a much better location overall, but there are a couple of folks with a similar problem that I had there who had a common cause that does not apply in my case.
I got a B650E-E system set up in December, and noticed that some of my USB devices weren't working. Normal troubleshooting, I just unplug and replug somewhere else - worked - good to go, moving on.
But lately, as I've added more devices occasionally or moved things around, that certain USB ports just will not work regardless of the device I plug in. I'm on the latest chipset drivers, BIOS is on the 11/18 release, but the USB 3.2 Gen 2 Type-A ports labelled E1, E2, and 3 (Also, why this naming pattern?!?) all do not work. Haven't had the chance to confirm if the USB-C in the same column has the same issue. (If you're looking at the B650e-e's manual - this is page 2-22, and is the first column of USB ports after the HDMI and DP ports)
The USB controller for these ports is installed and not reporting issues, and all USB ports with these labels are listed and marked active in the BIOS.
- I don't have an NZXT hub or any other device plugged into the additional internal USB header along the bottom of the board, and never have. (This is based on the solution found in the old thread for two posters; I doubt that many other people are in the same position, but if you are, try unplugging it and plugging it back in)
- I do have front panel USB plugged in for the case, which does seem to work so far.
- I have uninstalled and reinstalled every USB driver
- I have reached out to ASUS support
None of the actions above have resolved the USB problem. ASUS support gave a couple of suggestions from the above list, which I tried again to oblige the request to no success, but their support system has absolutely no persistence so I had to open a new support request every single time my computer restarted, which was necessary for every single troubleshooting task they provided. This meant I had to open a new ticket and the roulette would spin to decide which support technician I got in contact with. They would not attempt to reach out to any prior support tech I had landed on, and would instead re-read the entire case history every time I provided my growing list of support ticket reference numbers.
The only suggestion Asus has provided at this point is to send my motherboard in for replacement - but obviously a several week turnaround in which I have to disassemble my entire computer and go computer-less for those weeks isn't something I'm interested in doing for the sake of getting half my USB ports to work.
Currently on the most recent non-beta bios (1409), still no change, and I don't expect that there will be any improvement to this issue once the current batch of beta branches shakes out, based on my experience so far.
Anyone else on this motherboard with this issue?
