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B550M PLUS dont allow ram to run in dual channel mode

Thanatos1337
Level 7

Hello. I have b550m plus and this ram: Kingston FURY 64 GB (2x32GB) DDR4 3200 MHz Beast (KF432C16BBK2/64)

unfortunately it is not running in dual channel mode

Ram is in slots A2 and B2

Is anyone know how to solve this?

Thank you

 

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2 REPLIES 2

Thanatos1337
Level 7

My CPU is Ryzen 7 5800x

forgot to mention

Jiaszzz_ROG
Customer Service Agent

Hello @Thanatos1337 

Thank you for reaching out to us.
Could you kindly clarify whether this issue occurred immediately after building the PC or after using it for some time, particularly following any recent changes, such as a BIOS update or component replacement?
How did you determine that the memory cannot operate in dual-channel mode? Is it based on system software detection, or does installing the modules in the DIMM_A2 and DIMM_B2 slots result in the system failing to boot?

What is your current BIOS version, and has clearing CMOS helped resolve the issue?
If possible, please provide a more detailed description of the situation along with relevant screenshots or videos for us to better understand and address your concern.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.