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B550-I Crashing with Nvidia 4000 series GPUs

Tedmilk
Level 9

I'm reposting this here from the ROG forum community post for better visibility

(Re: ASUS B550-I STRIX BIOS "2806" UPDATE to fix 4... - Republic of Gamers Forum - 898464)

Could someone please get back to the growing list of users with the issue described in the above thread?

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326 REPLIES 326

Jiaszzz_ROG
Customer Service Agent

Hello, @bear8203 

Thank you for reaching our us.
As the discussion and confirmation of the situation involve personal information, I have PM you.
Please help by checking the PM inbox in the top right corner of the forum and providing the requested information.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

@Jiaszzz_ROG I leaved the PM, thanks for quick reply.

I finally received the issue-resolved motherboard for B550-i from the local ASUS company through ASUS headquarters. The random shutdown issue mainly occurred during idle, and the newly received motherboard seems to have cleanly resolved this problem. Thank you @Jiaszzz_ROG for the fast and efficient handling.

Clean, and  Shiny New Board CameClean, and Shiny New Board CameIt is Completly New & CleanIt is Completly New & CleanI opted for a 9L case for optimal computing in a confined space.I opted for a 9L case for optimal computing in a confined space.Now I can finally use it with peace of mind! Thank you ASUS!Now I can finally use it with peace of mind! Thank you ASUS! 

jan315
Level 7

Hello @Jiaszzz_ROG , can you please PM me, I've been also experiencing same problems with Asus ROG Strix B550i and RTX 4090 for past few months. Since is see that problem is not fixable I would like to know what can be done under warranty. Thanks.

MRK017
Level 9

Hello @Jiaszzz_ROG , can you also PM me for a possible solution?

My warranty for the B550i Strix motherboard is running out in a few days.

Jiaszzz_ROG
Customer Service Agent

Hello, @MRK017 

You can initiate a private message by clicking on my ID to access my profile page and selecting "Send a message" in the top right corner.
However, I have already PM you, please check my initiated conversation by clicking on the envelope icon in the top right corner of the ROG forum and accessing your Private Messages.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

reinaertdevos
Level 8

Hi @Jiaszzz_ROG 

I was not able to send this info to you as a PM (maximum number of PMs reached even though I sent 0 PMs since registering.)

Hope you are doing well. I am reaching out to you concerning the issue described in this topic.

I have used my ROG Strix B550-I for months without issue with a 3070 Ti, but as soon as I upgraded to a 4070 I started getting hard crashes, even losing unsaved work in premiere pro as a result. I would have been okay using the card in maximum performance mode, however I still get crashes, they are just less frequent.

As the issue seems unfixable by software and my motherboard is still under warranty, I hope ASUS can help me out.

PC Information:
MOBO Serial: redacted (ordered on April 9 2021 from Amazon.nl)
CPU: AMD Ryzen 7 5800X3D
GPU: Inno3D RTX 4070

My information:

redacted

Thanks fot contacting me

wildcardswe
Level 7

Same problem here. I bought the B550-i Gaming motherboard last year with the intent to upgrade my GPU at a later date.
Now that I have bought an RTX 4080 the screen goes black and then the computer reboots. I'm *very* disappointed having invested money in a product that I thought would be high quality and future proof only to get these issues.

Jiaszzz_ROG
Customer Service Agent

Hello, @reinaertdevos and @wildcardswe 

Due to the recommendation against disclosing personal information on public forums, to further assist you in confirming the relevant progress, please check the top right corner of the forum and kindly share the details requested in the PM inbox.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

Papana
Level 7

Same problem here.

Was fine with 3070 but on 4070 constant crash...