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B550-I Crashing with Nvidia 4000 series GPUs

Tedmilk
Level 9

I'm reposting this here from the ROG forum community post for better visibility

(Re: ASUS B550-I STRIX BIOS "2806" UPDATE to fix 4... - Republic of Gamers Forum - 898464)

Could someone please get back to the growing list of users with the issue described in the above thread?

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343 REPLIES 343

Jiaszzz_ROG
Customer Service Agent

Hello, @Frozenwater20 

I have updated our discussion in the PM.
Please feel free to respond at any time or provide further information.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

BlankBoard
Level 9

Have canceld my RMA process as it would take 9-10 weeks, 2-3 months that i cannot use my pc..

What an absolutely useless CS process on a now-dead product.

Do better @Jiaszzz_ROG, I'll be selling my board and CPU and upgrading to AM5 without Asus, and avoiding Asus products in the future wherever possible. 

1TM1TM
Level 11

In a hope to offer a (possible) solution to users and to Asus.

It should work both in Northern Hemisphere and in Australia equally well.
It has nothing to do with BIOS or GPU or motherboard or Asus for that matter, but rather with living on planet Earth.

Possible cause: 4000 series are heavy. Gravity pulls it down; some pins in the board socket (not just this board or brand) lose contact with the sagging GPU leading to random black screens or reboots. This may happen when load (and airflow) changes, or just at random, or when your cat bumps into the PC.

Possible remedy: set your tower PC horizontal (temporarily, to check if this is the cause). Then GPU sags no more, and gravity pulls GPU into the slot, not out of it. Once confirmed, turn the PC back upright and find appropriate support bracket.

Asus, get the Marketing department to issue a 3-D printable ROG-shaped template for making such support prop. Others, some use Lego etc. to prop up the sagging GPU.

Original Poster - If this solution works - don't forget to re-post it in the ROG forum for better visibility.

nah, its not a matter of gpu weight. i have my 4090 mounted vertically via riser, no sag

did anyone receive replacement board from Asus? was it via advanced rma (new board first, return faulty one after)?

Unfortunately this does not work for me, I have tried this before.

The only thing that really helps is to set the power management mode to "Prefer maximum performance", with all the said drawbacks.

Frozenwater20
Level 8

This is truly not the case. I do have an enthusiast Formd T1 case and used to have Louqe Ghost S1 and both of them use premium riser cables. There is no direct weight on to the motherboard to cause anything honestly. Furthermore my 40th series Nvidia weighs as much as my 30th series and if it were the cause it would happen with multiple other motherboards, its combinations. This is purely related to either power lines/fuses/resistors as they’ve confirmed to require a RMA process. It is not fixable without repair or a replacement. Basically it’s well coveted motherboard and still relevant for many ryzen generations yet it doesn’t function properly thus product is defective globally.

I haven’t had any process started by any parties yet , nor any offers at the moment. Thus it’s very concerning as  I’ve moved countries within Europe and my vendor doesn’t even bother responding to my emails nor provide any assistance regarding this issue. 

Svartnos
Level 7

After testing everything under the sun I finally found this thread. Exact same issue after I bought a 4090.

Surely there has to be a way for Asus to communicate with people with this combo? Spending hours, days, losing work and troubleshooting everything, only to find it's a known issue that the motherboard cannot handle my new graphics card, is a very frustrating experience. I would hope Asus would go to some length to alleviate this (can't you warn users that open BIOS, at least? Or if they install some of your software when updating their BIOS?)

Should I PM you @Jiaszzz_ROG  or file a ticket? Considering the oldest post I've seen regarding this issue is 8+ months old, it seems like this won't be fixed by BIOS updates.

They won’t do anything unless you’re under warranty and at best they will send you a different model motherboard. The process for some has taken months.

BIOS fix is futile and hardware fix procedure would be costly; Asus is clearly playing "divide and conquer" strategy here to avoid product recall until warranty expires itself. This is the very definition of anti-consumer, and I'm in awe no tech YouTubers have cover this issue yet.