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B550-I Crashing with Nvidia 4000 series GPUs

Tedmilk
Level 9

I'm reposting this here from the ROG forum community post for better visibility

(Re: ASUS B550-I STRIX BIOS "2806" UPDATE to fix 4... - Republic of Gamers Forum - 898464)

Could someone please get back to the growing list of users with the issue described in the above thread?

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378 REPLIES 378

TayTay
Level 7

I've been subject to this problem as well as I purchased a 4080 from BestBuy the other day, and I wanted to share my thought process and outcomes: 

Asus B550i Strix / MSI GeForce RTX 4080 Super Ventus 3X OC / 5800x3d

I was facing numerous crashes. The first issue was crashing when booting games etc. I uninstalled the Nvidia GeForce drivers, reinstalled, everything ran great. HOWEVER, after a restart, I was back to square 1-  Any game I had started up immediately crashed the system, and the PC would reboot. This would sometimes happen while doing casual web browsing etc. 

I updated my bios to v.3202 as one reddit user claimed this was a fix for them - no change. 

I saw this link: https://rog-forum.asus.com/t5/amd-500-400-series/b550-i-gaming-crash-with-4080-in-gen4-mode/td-p/891... and set my PCIe slot from Auto to Gen3. After this change, all games booted and everything was normal. After a restart I was back to square 1. 

I enabled resizable bar - didn't see a change there either. After going into the Nvidia Control Panel - I set the "Power Management Mode" from "Normal" to "Prefer Maximum Performance". Other threads say to switch it to "Adaptive", but for 40 series cards only Normal and Prefer Maximum Performance are available as an option. After I changed this is when I started to see the "light" at the end of the tunnel. 

I started 3 AAA games, Space Marine II, BF2042, and Halo Infinite. All booted, no issues. I restarted the PC, booted all 3 again, no issues. I did this process one more time, no issues. 

Now, the "Prefer Max Performance" depending on what card you have may be a drawback. This will make your graphics card run at max clock speed, regardless of activity. You'll notice that your graphics card will run at high temps, even while idling with nothing running. I noticed at idle that I was running at max clock speed and around 37W. I didn't see much change in temp. Different brands and cards will react differently, this is just my experience. Now, you might want to consider changing this to a game-specific setting instead of a global setting, if that's possible. I'm going to go into the game profiles in GeForce Experience tonight and see if I can do this. If so, will the games boot if a profile is set for them individually etc. 

Right now this is working for me. The moral of the story is ASUS has not released a BIOS update to combat this issue - where other B550 MBs are perfectly fine. In my opinion I do see a new B550 in my future because to jump through these hoops with hardware that ASUS deems 'compatible' is a strain when at the end of day we build these machines for different types of fun. I hope this can help some of you out. I'm curious do see if it does. 

AnnoyedTechie
Level 8

I sold my asus motherboard and bought something else that just works. I almost bought a Asus 42 oled but after reading reviews and my experience with Asus, I'm dont have trust in this company. I bought an LG 42 instead. I'm generally avoiding Asus now. 

flagrant99
Level 8

Guess I'll join the party.  Just found this page after struggling with my Nvidia GeForce RTX 4080 for over a year. My reboots are always low load (ie. Browsing internet editing in notepad). Had no problems with previous AMD Video Card.
After reboot I check the dumps and always see VIDEO_TDR_FAILURE (116).
Attempt to reset the display driver and recover from timeout failed.

 

I rma'd my 4080 card to MSI. Got it back and nothing changed. Bought an ATX 3.1 Power supply 1200 Watts. Nothing changed.

POWERSUPPLY NZXT - C 1200W ATX 3.1
MOBO ASUS ROG Strix B550-I Mii ITX
CPU Ryzen 7 5800X
RAM RAM G.Skill 32GB DDR4 Trident Z Royal Silver 3200Mhz PC4-25600 CL16 1.35V Dual Channel Kit (2x16GB)
HD Samsung - 980 PRO 1TB PCIe 4.0 NVMe M2
VIDEO MSI - NVIDIA GeForce RTX 4080 16GB VENTUS 3X OC 16GB DDR6X PCI
Guess I'll try this Prefer maximum performance setting. Fingers Crossed.

SpacePlyZ
Level 7

CPU BIos has Compatibity Ver.

Bqck USB Bios Update! Then Enter Bios and ReFlash with CPU!

1 GPU With 8pin to 8pin or 12 to 12 Cnnt!

@SpacePlyZ What is your message supposed to mean please?

Has anyone tried the latest BIOS that I can see Version 3702 dated 2024/09/25?
I am also interested to hear of any out of warranty remedy for UK customer.

 

 

BuzzMcWoof
Level 7

@gamerUK1, my warranty had expired on my Strix B550-i, and went through @Jiaszzz_ROG who pointed me in the direction of Asus UK. After some tooing and froing with them and some troubleshooting, it was deemed the motherboard is at fault, which we already knew. They suggested I go back to the retailer, which I thought was pointless as they would wash their hands of it as the warranty had expired by some margin. So I kind of gave up, but decided to have one last go again with Asus Global. The outcome is that they are doing a buyback of the B550-i which is in progress, awaiting it collecting.

You should give this a try. Oh, and updated to the latest BIOS too, and still suffered the random reboots.

Cheers

flagrant99
Level 8

Been two weeks no reboots. Prefer maximum performance fixed mine. So now I wonder why/how is this a mobo problem since this worked solid with my old AMD RX 570 Video Card. I am on BIOS 3402. Apparently from previous posts this is some kind of hardware issue that can't be fixed in bios? 

Unfortunately yes, it is a hardware problem, the motherboard has a problem with the Nvidia 4000 series cards, until I discovered the problem, I tested 3 gpus, before I used the RX6800XT, for a year and never had a problem.

Jiaszzz_ROG
Customer Service Agent

Hello @flagrant99 @SpacePlyZ and @gamerUK1 

I have previously reached out to you via PM. Please check the messages in the inbox on the top-right corner at your convenience. 

Thank you.

Hello @SpikeBR 

As mentioned in the private message, please consider contacting customer service in your region to arrange for a repair if needed.

Thank you!