B550-I Crashing with Nvidia 4000 series GPUs

[Tedmilk]

I'm reposting this here from the ROG forum community post for better visibility

(Re: ASUS B550-I STRIX BIOS "2806" UPDATE to fix 4... - Republic of Gamers Forum - 898464)

Could someone please get back to the growing list of users with the issue described in the above thread?

[sdeleuze]

After more than 1 month of discussion with the support, various mentions of the Reddit threads showing this is a generalized issue, and after asking my invoice which is 2+ years old (so no RMA or warranty), I got a feedback that this is due to an hardware issue on my motherboard, which is IMO total bull****** and just a way to not acknoledge the generalized nature of the incompatibility between ASUS B550-I and RTX 4000 graphic cards. Shame on you ASUS. You won, I will buy an Asrock motherboard that works well with my RTX 4070 and never buy one of your products again.

[Darknyss]

I thought the warranty was 3 years?

Shame that this is such a small community and likely won't hit mainstream media. Asus really dropped the ball here and I will forever remind everyone who is on the fence on where to buy their future products from. Unbelievable.

[sdeleuze]

The support specified I need to go threw my e-commerce website, not them directly, and they have a 2 years warranty.

Looks like a bad role play, there are multiple  feedback of people sending their motherboard and getting the exact same issue with the « repaired » motherboard.

[Tedmilk]

ASUS have reached out to me over private message and as my motherboard is still in warranty, they are recommending a replacement.

I have turned this down as I know from reading other user's reports that a new MB will not fix the issue.

Just to keep you all in the loop! 🙂

[Darknyss]

It'll almost be an entire year of this issue. Unbelievable.

[Tedmilk]

What do you think we can reasonably expect now? I figure I'm better off asking everyone in here rather than ASUS!

I'd take a full refund at this point, though I'd rather they just release the fix (if it's even possible).

We don't even know if a fix is possible due to conflicting stories from various people who've been in touch with ASUS support!

[Darknyss]

At this point it seems clear nothing is going to happen.

I'd just go through the RMA process and continue to show poor results and consistent problems.

Best case scenario is a full refund. I've also read somewhere that they would offer a different motherboard.

[sdeleuze]

Yeah, same, ask a refund if possible.

On Reddit I got the information from somebody working at ASUS that the bios team is having a look but no clue they will fix it, no clue it is fixable via a bios update, no ETA. Looks surprising since other b550-i vendors fixed RTX 4000 compatibility with a bios update, but the problem has been reported for at least 9 months now, so I have little hope.

For the rest, interaction with Asus support seems to be a « let’s pretend the issue is specific to your motherboard » role play without any acknowledgment this is a global issue. My guess is that’s on purpose to avoid damaging too much the brand with a premium ITX motherboard that has a serious unfixable flaw. Or avoid to reimburse people since they don’t have another AM4 ITX model for sale.

[Jiaszzz_ROG]

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[Darknyss]

Replied for whatever it's worth.