B550-I Crashing with Nvidia 4000 series GPUs

[Tedmilk]

I'm reposting this here from the ROG forum community post for better visibility

(Re: ASUS B550-I STRIX BIOS "2806" UPDATE to fix 4... - Republic of Gamers Forum - 898464)

Could someone please get back to the growing list of users with the issue described in the above thread?

[crunozaur]

What worked for me is to request and push for Asus Advanced RMA where you receive new (refurbished) motherboard replacement first and afterwards you send the faulty B550-I mobo.

Do not contact the dealer. It is a waste of time. Contact regional Asus service center instead. 

[reinaertdevos]

@Jiaszzz_ROG 

That sounds formal and correct and all, but the reality I am facing is the reseller will not help because the warranty has now expired.

I have essentially been f'ed in the a by Asus because I have decided to upgrade my GPU and your company is making me jump through hoops and asking several questions instead of aknowledging there is an issue with your motherboards. The amount of evidence is overwhelming yet you still will not take accountability and expect retailers to take the blow.

But congratulations, I will buy a different brand motherboard and will NEVER buy an Asus product again.

I have never in my life encountered such a sad customer service even though I have always used your products ever since I started building pc's 10+ years ago.

I know my message sounds angry that is because I am.

[Frozenwater20]

I am sharing my story after 2-3 months of being within return , fix process. As of now,  I have literally wasted at this point  2 months after sending  my motherboard to the dealer as recommended by mods here   but my dealer literally denied there is anything wrong with my motherboard, they have said they can’t trust me  as it looks fine on their end and they can’t believe ROG thread either!. I was told if there was an official ASUS disclaimer , notice about recall of this motherboard then they wouldn’t hesitate to help but at this point forum threads according the them look not legitimate as it’s same exact  people complaining over and over and possibility of crashes being fault of consumer exists  thus they can’t believe third party sources where anyone can write anything. Yeah crazy! Sources like Reddit were denied and not read outright! It’s bizarre how we are told to send units to the dealer when it’s very likely that the dealer will 100% refuse RMA due to manufacturer never admitting of the issue, never providing information to suppliers nor dealers, vendors  and motherboard issue being legitimate  may take a long time to find due to how unique it is thus resulting in dealer refusing to help ! What I am trying to say it’s an endless cycle and I was led to believe someone is going to help me but in the end I was naive and everything turned into 2-3 months of endless exchanges of essays/ texts which corroded my brain and mentality , it was hard being challenged by everyone to prove that the unit isn’t good even when the proofs lied there! I had to use my own money to send motherboard back and forth and haven’t used my computer since September due to the issue! At this point I am not even sure what to do! I have no idea why motherboard couldn’t be handled by ASUs itself and why issue wasn’t recognised publicly … that’s just an absurd! I don’t want anyone to have as bad experience as I did! I have messaged ASUs directly now and if they refuse then I’m over !  Just can’t handle it anymore 

[BlankBoard]

Maybe we should reach out to Steve, Jay, Linus or idk, maybe they can cover this topic so that ASUS HAS to response somehow

[RoninSzaky]

I already tried reaching out to Steve but no luck. Sadly this issue is just not large enough to get proper media attention and without that, Asus will just brush it under the rug.

Personally, I just upgraded to the next platform (though make sure to avoid Asus if you can as their mobo probably has the worst coil whine out of all the B650 ITX boards), but this really should not be our only solution. Asus should have issued a recall or some sort of compensation but obviously that would cost them money now and they would rather lose customers later.

[Armetis]

Went through 20 pages to see if there was a fix to this.

B550I strix, went from a Tuf 3060ti which had no issues to a Asus 4070 dual then the crashes started happening...Yes the koolaid was strong, but starting to feel the regret.

@Jiaszzz_ROG please help me start the RMA process for this

[Jiaszzz_ROG]

Hello, @Frozenwater20 

We apologize for any inconvenience this may have caused.
We are continuously keeping in touch with you through our local members in order to offer additional assistance.

Thank you.

Hello, @RoninSzaky and @Armetis 

Thank you for reaching out to us.
Due to the recommendation against disclosing personal information on public forums, to further assist you in confirming the relevant progress, please check the top right corner of the forum and kindly share the details requested in the PM inbox.

Thank you.

[stephanco]

Hello, same problem here: random crash, black screen, reboot... while browsing, idle, doing little stuffs... after upgrading to PNY GeForce RTX 4070 12GB Verto Dual Fan from 3060ti

ROG B550-i Gaming, ryzen 5900x, Be Quiet SFX L 600W Gold, 2x32Gb corsair lpx 3200

[sknoob]

Spoke with an customer service rep to initiate a replacement via their chat support. They mentioned that the new replacement b550i boards have updated traces that resolve this issue. Has anyone else heard this? 

[VicIsTaken]

Hey!

I was offered this option and went with it. I received a replacement board and it has been working flawlessly for about a month now. Highly recommended!

Thanks asus for the support with the RMA process.