B550-I Crashing with Nvidia 4000 series GPUs

[Tedmilk]

I'm reposting this here from the ROG forum community post for better visibility

(Re: ASUS B550-I STRIX BIOS "2806" UPDATE to fix 4... - Republic of Gamers Forum - 898464)

Could someone please get back to the growing list of users with the issue described in the above thread?

[wildcardswe]

Same problem here. I bought the B550-i Gaming motherboard last year with the intent to upgrade my GPU at a later date.
Now that I have bought an RTX 4080 the screen goes black and then the computer reboots. I'm *very* disappointed having invested money in a product that I thought would be high quality and future proof only to get these issues.

[Jiaszzz_ROG]

Hello, @reinaertdevos and @wildcardswe 

Due to the recommendation against disclosing personal information on public forums, to further assist you in confirming the relevant progress, please check the top right corner of the forum and kindly share the details requested in the PM inbox.

Thank you.

[Papana]

Same problem here.

Was fine with 3070 but on 4070 constant crash... 

[Jiaszzz_ROG]

Hello, @Papana 

Thank you for reaching out to us and for the proactive PM.
I have updated our PM conversation, please check and confirm at your convenience. 

Thank you.

[reinaertdevos]

Very disappointed to read that @Jiaszzz_ROG  apparently cannot help me due to GDPR constraints even tho I already sent them my full adress.

By coincidence or not, my motherboard's warranty is running out in 2 days.

Overall the way this is being handled is just abysmal, this thread is just a matter of damage control, has anyone actually gotten their motherboards replaced without any hassle?

[BlankBoard]

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@reinaertdevos wrote:

has anyone actually gotten their motherboards replaced without any hassle?

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I dont think so

[probbins]

Nope, @Jiaszzz_ROG refused to help as apparently the following issue is different from what everyone else is experiencing in this thread and rather than acknowledge this widespread issue would rather deny it that it exists 🙄, say that the motherboard needs to go in for further testing and then refuse to test the motherboard saying that it needs to go back to the retailer who sold it, which is not possible for me due to moving country. 

"Multiple times per day, if I do not have power management mode set to 'prefer maximum performance' in the Nvidia control panel, my computer will freeze up, screen will often go black, audio will continue playing, forcing me to hard reset the computer. It only occurs with a 4000 series card and works perfectly with my old 1080TI. " 

[wolvesvillage]

I find myself in a similar situation, confirming that both of my motherboards exhibit the same symptoms as yours. In my case, I was advised to return them to the retailer for testing, which they mentioned could take weeks. However, they no longer sell any ITX, AM4, or AM5 motherboards. Since these are crucial for my work, I have to begin by replacing the parts slowly. Additionally, living in South America, these parts are very expensive here.

[Jiaszzz_ROG]

Hello @reinaertdevos and all,

As mentioned, due to the constraints imposed by European GDPR regulations, we might not be able to initiate direct contact. 
Therefore, reaching out to the dealer directly would be the recommended and most expeditious course of action.

Thank you.

[twistkill]

My board was outside warranty. I was provided a replacement X570-I after going back and forth a lot. I wanted either a fixed 550 or an upgrade to 650E. Finally, I wanted this to be over and I opted for X570-I.

AFAIK they are only providing replacements or any solutions to US and maybe one or two other countries. In the US, they will at least try to work with you even if its outside warranty (probably because they know its a class action lawsuit waiting to happen). If you are not from these countries, you are all by yourself. They will make the excuse of warranty, or contact the retailer or your issue is not the same, etc. 

• Testing is not an option, it will take weeks, that is if your retailer does it. And even after testing, whatever the result maybe, the process after that is ambiguous.
• Returning it to Asus service center is will also take weeks, plus you will have to pay for the shipping and all. They probably wont be able to fix it because its a problem on hardware level. So you will just end up losing time.   
• If they provide a replacement it will be a lesser model and that is, if you are lucky.

They don't care if its your work machine or your game machine. They don't care that 4000 series GPUs have been here for a year and their customers have been losing time, money and energy for over a year now. 

Better solution is, sell the B550-i mobo or sell the 4000 series GPU, then buy a new mobo or GPU and NEVER GET AN ASUS MOBO AGAIN. Never recommend it to family or friends again. A company with bad policy and ethics is always a disaster waiting to happen. Not worth it.