B550-I Crashing with Nvidia 4000 series GPUs

[Tedmilk]

I'm reposting this here from the ROG forum community post for better visibility

(Re: ASUS B550-I STRIX BIOS "2806" UPDATE to fix 4... - Republic of Gamers Forum - 898464)

Could someone please get back to the growing list of users with the issue described in the above thread?

[Jiaszzz_ROG]

Hello, @lala64 and @jan315 

Thank you for reaching our us.
As the discussion and confirmation of the situation involve personal information, I have PM you.
Please help by checking the PM inbox in the top right corner of the forum and providing the requested information.

Thank you.

[Jiaszzz_ROG]

Hello, @bear8203 

Thank you for reaching our us.
As the discussion and confirmation of the situation involve personal information, I have PM you.
Please help by checking the PM inbox in the top right corner of the forum and providing the requested information.

Thank you.

[bear8203]

@Jiaszzz_ROG I leaved the PM, thanks for quick reply.

[bear8203]

I finally received the issue-resolved motherboard for B550-i from the local ASUS company through ASUS headquarters. The random shutdown issue mainly occurred during idle, and the newly received motherboard seems to have cleanly resolved this problem. Thank you @Jiaszzz_ROG for the fast and efficient handling.

Clean, and Shiny New Board CameIt is Completly New & CleanI opted for a 9L case for optimal computing in a confined space.Now I can finally use it with peace of mind! Thank you ASUS! 

[Cheveri]

Hello,

I have a similar error with my display either freezing or turning black seemingly at random times, usually when I'm in desktop mode rather than in a full screen game. It can happen at any time. I've tried running Cinebench and Furmark at the same time for extended periods without crashes/black screens so it is very random when it does happen.

My system is:

5800x3d

Kingston Fury Beast 64GB 3600MHz CL18

Asus Rog Strix B550-I Gaming

RTX 4090 FE

Asus Loki SFX-L 1000W

[Jiaszzz_ROG]

Hello @Cheveri 

Due to the ongoing local holidays in our area, our response time may experience delays.
We apologize for any inconvenience the delayed replies may have caused.

Thank you for proactively DM me and I have responded and updated our private conversation.
Please check and confirm at your convenience.

Thank you.

[jan315]

Hello @Jiaszzz_ROG , can you please PM me, I've been also experiencing same problems with Asus ROG Strix B550i and RTX 4090 for past few months. Since is see that problem is not fixable I would like to know what can be done under warranty. Thanks.

[MRK017]

Hello @Jiaszzz_ROG , can you also PM me for a possible solution?

My warranty for the B550i Strix motherboard is running out in a few days.

[Jiaszzz_ROG]

Hello, @MRK017 

You can initiate a private message by clicking on my ID to access my profile page and selecting "Send a message" in the top right corner.
However, I have already PM you, please check my initiated conversation by clicking on the envelope icon in the top right corner of the ROG forum and accessing your Private Messages.

Thank you.

[reinaertdevos]

Hi @Jiaszzz_ROG 

I was not able to send this info to you as a PM (maximum number of PMs reached even though I sent 0 PMs since registering.)

Hope you are doing well. I am reaching out to you concerning the issue described in this topic.

I have used my ROG Strix B550-I for months without issue with a 3070 Ti, but as soon as I upgraded to a 4070 I started getting hard crashes, even losing unsaved work in premiere pro as a result. I would have been okay using the card in maximum performance mode, however I still get crashes, they are just less frequent.

As the issue seems unfixable by software and my motherboard is still under warranty, I hope ASUS can help me out.

PC Information:
MOBO Serial: redacted (ordered on April 9 2021 from Amazon.nl)
CPU: AMD Ryzen 7 5800X3D
GPU: Inno3D RTX 4070

My information:

redacted

Thanks fot contacting me