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ASUS Z790 ROG MAXIMUS HERO / AUDIO PROBLEMS

olozS
Level 7

Hello
Since I built my pc 5 months ago, I am having problems with the audio from my headphones, I have tried 6 different headphones, logitech g pro wired, wireless, hyper x cloud 2 wired, wireless .....
After a while they disconnect, I have to disconnect them and reconnect them, I have installed windows 10, windows 11, updated drivers 30 times and the same problem continues to occur.

PC 

i9 13900k , MSi 4090 , CORSAIR 1500w, M.2 SAMSUNG 980 PRO , RAM VENGANCE CORSAIR 6200

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2 REPLIES 2

Jiaszzz_ROG
Customer Service Agent

Hello, @olozS 

Could you please clarify the connectivity method you are referring to? such as connecting via Bluetooth, a 2.4GHz dongle, or a wired connection, or will all of them cause the disconnection?
May I ask what the current versions of your operating system, BIOS, and audio driver are?
Have you updated the Intel ME to the corresponding version in the BIOS?
For example, the latest BIOS version of the ROG MAXIMUS Z790 HERO is 1202, which requires updating the Intel ME to 16.1.27.2176.

Thank you.

It happens with all are different devices, everything is up to the latest version.