ASUS X570-E Gaming WIFI II is BROKEN reducing 5950x cpu clocks by 300 mhz + asus lying, gaslighting

[linara]

short version:

the asus x570-e gaming wifi 2 motherboard causes my 5950x cpu to underperform in all core usage by 300 mhz. this is A LOT! this is 8% missing clock speed.

instead of trying to fix the problem, asus support lies and gaslights me to the point where they try to get me to believe, that this broken behavior is perfectly normal.

going so far as to say a cinebench r20 score of 9300 (picture 1 https://imgbox.com/K4Mmeg64 ) is an acceptable score for a 5950x. (IT IS NOT!)

reasons for this long detailed post to exist:

1. goal why this post got made is to create public pressure on asus to FIX the problem with their motherboard as support fully ignored this issue.

2. goal is to warn people to avoid asus as a brand completely if at all possible.

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whole long version in mostly chronological order:

1. asus shipped a broken motherboard, that causes a cpu to underperform.

losing around 300 mhz all core clock (picture 2 https://imgbox.com/HLIF7td4 )

and 6% -ish missing benchmark performance. (picture 3 https://imgbox.com/zPK6D7x1 )

my clock speed:                                    3600-3625 mhz

my cinebench r20 score:                       9539.78 (10 run average, low chip temperature)

reviewer clock speed                             3925-3950 mhz

reviewer cinebench r20 score average 10146

missing clock speed:                             325 mhz (8%)

missing cinebench score:                      606 (6%)

2. latest bios (4404 and 4602) reduces performance further by around 1% in benchmarks compared to bios 0309.

3. customer contacts asus support

4. i provide asus with all my data, which includes pictures of test runs running cpu-z, hwinfo64, etc…. I also include a spreadsheet of reviewer scores (picture 4 spreadsheet https://imgbox.com/IlktIZSa ) and a hardware unboxed screenshot showing their clockspeeds during cinebench r20 as a perfect comparison.

link to hardware unboxed review showing their stock score of 10157 and all core clock speed of 3925-3950 mhz in cinebench r20:

https://odysee.com/@HardwareUnboxed:2/amd-ryzen-9-5950x-benchmark-review:1?t=295

5. asus support claims to have replicated the issue and forwarded the issue to their higher technical team. (picture 5 https://imgbox.com/v3bfB0FW )

6. the asus support gaslighting begins:

asus support claims, that a 300 mhz reduced all core clock is due to “system specification difference” compared to professional reviewers.

this follows with asus telling me to overclock my cpu with enabling PBO (precision boost overdrive) and changing certain vrm settings alongside with it. (picture 6 https://imgbox.com/0YSIxISr )

7. lots of asus support hell.

this included several people giving the same advice of overclocking my cpu after I specifically said, that this not a solution and not desired.

support keeps “reseting”. this means, that I talk to a new person, who then takes days to forward the issue to someone else, who then might as said earlier give nonsense “advice”. (e.g. : overclock your computer)

8. asus lying about 5950x performance:

asus support tells me, that the expected score variance of a 5950x is 9300-9800 points in cinebench r20. (picture 1 https://imgbox.com/K4Mmeg64 ) this is a LIE! (trying to gaslight a customer here)

the variance of 5950x scores from professional reviewers was between 9801-10522.

9801 is already an outlier from the asus crosshair viii formula from overclock3d’s review compared to other reviewer scores.

medium score of 5950x reviews is:   10146.

my score is:     9600.6 (0309 bios) 9539.8 (4404 bios)

so I am missing 6% cinebench score and as mentioned in the title 300 mhz all core clock!!!!

the score is worse by a lot than the worst reviewer score.

the clock and score difference is WAY bigger than could get contributed to silicon lottery differences.

so either my motherboard is broken or my cpu is broken.

9. asus claims, that they were not able to reproduce the issue now (picture 7 https://imgbox.com/bqbDotHB ), despite claiming, that they replicated the issue earlier.

remember, that asus now claims at the same time for the same issue, that they:

A: reproduced the issue of missing clock speed and performance

B: the score and clocks are perfectly fine and as expected

C: they were not able to reproduce the issue

now you might have noticed, that A, B and C can’t be true at the same time 😄 , but asus support doesn’t care and will actually give inherently contradictory statements.

it is absurd and insulting!

10. asus keeps going back and forth between having recreated the issue and claiming, that they did nothing and need basic questions answered first.

even when I asked extremely directly whether they did reproduce the issue, asus REFUSED to give me an answer to even that later on!

so the logical step after their latest nonsense claims and avoiding answering is to ask them specifically for the cinebench scores and clocks, that they saw in their claimed test runs.

11. guess what… 😄

asus REFUSES to provide their 5950x score results on this motherboard as well as clock speeds after asking them multiple times for this most basic information.

12. asus goes on to claim, that my score (and thus clocks) are perfectly fine. (picture 8 https://imgbox.com/ymyaqcxw ) (gaslighting again)

they then LIE and claim, that the reviewers had PBO enabled. (picture 9 https://imgbox.com/5dZnvr29 )

remember: reviewer cinebench r20 score average is 10146.44 my score is 9539.78. both stock.

important to know here, that I linked pictures of hardware unboxed running cinebench r20 earlier.

this shows the cpu running at STOCK tdc limit, which is 95 amps.

that not being enough I also send asus a spreadsheet of professional reviewer scores, the boards they used and links to the reviews. NONE of them used PBO of course. (picture 3 https://imgbox.com/zPK6D7x1 )

asus literally is trying to tell me here, that 2+2 = 5!

I send them pictures before, that showed, that 2 + 2 =4 (hardware unboxed picture with stock settings running getting 10k+ cinebench r20 score for example)

NO asus, go screw yourself! 2+2 =/= 5!

your freaking board is broken and your garbage support can try to lie to me and try to gaslight me as much as they want, this won’t change the facts!

this is where it ended at the time.

asus support clearly refused to provide any actual support.

they refused to be honest to a customer on whether or not they recreated the issue.

they continuously lied to me the customer for many many emails over and over again.

they tried to gaslight me to get me to believe, that professional reviewers had PBO enabled to get those stock scores (10146.44 average) and that a 9300-9800 cinebench r20 score is the expected range for a 5950x cpu!

there was no budging. that was the line they were drawing.

a straight middle finger to the customer, who spend 370 euros on one of their garbage products. 😕

this is the experience you can expect to get from asus products or worse.

see section

“examples of other MAJOR asus motherboard problems:”

below for examples of “worse”

maybe this big post with lots of evidence will be enough to get asus to fix their broken product, but who knows.

either way, please let this post be a warning, to avoid asus products if at all possible!

and for anyone from asus reading this:

fix your broken garbage hardware! and replace the hardware, that can’t get fixed through software!

_______end of the WHOLE LONG VERSION here________

some more stuff still follows for anyone interested, but feel free to ignore those and thank you for reading and hopefully sharing the information about garbage broken asus hardware and the horrible, lying and gaslighting asus support. : )

1: how asus should address the problem

2: relevant specs of my system

3: benchmarking information, as in how i benchmarked

4: examples of other MAJOR asus motherboard problems

1. how asus should address the problem:

public validation:

DO actual validation of the issue and share the data through screenshots publicly here on the asus forum:

get 2 5950x cpus 1. being revision/stepping B0, the other being B2. it could be, that the issue is isolated to the B2 stepping, but i doubt it. but hey this is what proper validation looks like and asus has the chips FOR SURE.

run them in the asus crosshair viii hero wifi with the bios version reviewers used like bios 2311 and the latest bios (this board performed properly for reviewers), then test both of those cpus in the ASUS X570-E Gaming WIFI II with 0309 and 4602 bios.

if the board is fine, then the scores should give the almost identical clocks and scores and the scores should be around or above 10k in cinebench r20 and there should be NO regression in scores when updating to a newer bios.

and i would know, that my cpu is broken and i can contact amd for a replacement. (very very unlikely to be the case)

if the x570-e gaming wifi 2 is broken, then it will show a massive drop in scores and clocks as i suspect is the case.

again, post all pictures with hwinfo64 open as a response here in the asus forum thread i created.

assuming it is the board, which is VERY likely, then the following must be done:

work on a fix, which is likely an easy bios fix and then share the fix with a public bios update.

so you grab your bios developers, look at the bios of the asus crosshair viii hero wifi board with bios 2311 and compare it to the asus x570-e gaming wifi 2.

take whatever is broken in the asus x570-e gaming wifi 2 bios and replace it/fix it with the crosshair viii hero wifi bios code with adjustments of course for the x570-e board.

do the same with asus motherboards, that have the same or similar issue. this person has the same or similar issue of missing clock speed/ performance on the asus rog strix x570-i gaming for example:

https://www.youtube.com/watch?v=9xFaCVOFST0&t=311s

so I’m not alone here btw!

if the issue is NOT software based, but hardware based and there is no software fix possible, then REPLACE MY BOARD WITH A WORKING ONE!

and do the same for everyone else with this garbage broken board.

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2. relevant specs of my system:

motherboard: asus X570-E Gaming WIFI II

cpu: 5950x (stepping: 2, revision VRM-B2 according to cpu-z)

bios tested: 4602 (latest), 4404 and 0309 (first bios)

psu: evga p6 750 watt (seasonic built unit)

os: spyware 10 (windows 10) 2 different versions tested and windows 7

   _____

3. some benchmarking information, for anyone wondering about my data gathering:

all testing was done with 10 runs and very controlled. no other program running, no screen recording software running, etc… any big outlier due to for example spyware 10 (windows 10) background garbage going on was dropped from the averages.

lots of bios and software testing was done.

any test, where a screenshot was taken is of course discarded from the score data. (that’s the reason 2 scores in picture 2 are blacked out)

and ambient temp controlled as well as i could.

examples of testing i did:

with and without chipset driver, different chipset driver versions. windows 7 (score gets lower, but clocks stay the same) and 2 spyware 10 versions.

lots and lots of bios settings, which includes disabling any possible asus garbage, that could cause issues and changing core current telemetry offset up and down.

i tried everything i could think of, before contacting asus support basically and i did very strong data collection to present them with the best, most accurate data i could reproduce.

if you have any question about how horrible asus support is, or details of the data, please feel free to ask me. i’ll gladly answer them if i can 🙂

4. examples of other MAJOR asus motherboard problems:

this is for anyone thinking, that my experience with this one product is rare.

the 3 examples given include the biggest asus forum thread with the most views and comments ever (asus x570 dark hero not starting up) and straight up fire risk and thus risk of life, that also didn’t get properly addressed for over 8 months (asus z690 hero):

1 asus x570 dark hero NOT starting up at times:

https://rog-forum.asus.com/t5/previous-forum/asus-dark-hero-startup-issue/m-p/813987

record asus forum post with most responses and most views. asus did NOTHING to address this problem and was returning boards unchanged, or is exchanging boards and the replacement gets the same issue in a few months at best. asus refuses to share the result of their investigation. (speculation: to avoid a recall) this issue also effects other motherboards btw….

2 asus x670 boards:

https://www.youtube.com/watch?v=cbGfc-JBxlY&list=PLsuVSmND84Qv-dOEYb8uImC6Jc27gZG8x&index=2

sending 1.4 volts at the soc.

burning through chips and motherboards too or degrading the cpu permanently.

putting on WARRANTY VOID disclaimers on beta bioses, that were created to stop further degrading or burning through chips by limiting the soc voltage theoretically to 1.30 volts soc as per amd guidance.

it wasn’t actually fixed at the time with beta bioses as it was still far above 1.30 volts for soc voltage.

so asus set out a statement to void your warranty, when you update a bios to one, that should protect your hardware actually, but at the same time, that beta bios, that had ONE JOB! didn’t even do that!!

lots of manufacturers had too high soc voltages, not just asus, but asus was the highest and asus handled it BY FAR the worst way.

3 asus z690 hero fire and risk of life issue:

https://www.youtube.com/watch?v=p8ktO-WdlyQ

no full proper recall done for over 8 months.

for a FIRE RISK, you do a PROPER recall, because people could die.

asus did NOT do so.

to be clear here, PEOPLE COULD HAVE DIED!, because asus didn’t do a proper recall for this level of issue. that is the level that asus is at!

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so that was all then, hope anyone who made it here and read everything is going to have a lovely life free from asus support hell. 😄

THE END!

[linara]

reserved

in case i have something important to add and adding so in the main post doesn't work for some reason.

[Jiaszzz_ROG]

Hello, @linara 

In order to thoroughly investigate the details of your communication with ASUS service personnel, however, since personal information is not recommended to be disclosed, may I ask if you could kindly provide the service number, serial number of the motherboard, and contact information to me via PM?

Thank you.

[linara]

pm send with requested information.

quite hopeful, that something might come of this.

please keep me up to date on the issue and of course with any possible actual solution, that might come as a result too, thx 🙂