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Asus update Realtek Drivers on Z790-II boards

Xtracker
Level 8

Hey... guys moderators and so on.

I have system built in 2023-12... i know thats sounds silly but you released faulty driver on Realtek Site.. or .. just link Sonic Studio.. on it because Microphone boost not working.. anymore .. 

I managed to fix this by downloading your armoury crate... just downloading armoury crate.. 

For me and other ROG users its a big problem... 

Any info about updating drivers ASUS staff (i don't wanna trigger you guys but i need to..) ?

338 Views
7 REPLIES 7

Xtracker
Level 8

Any help ?

Jiaszzz_ROG
Customer Service Agent

Hello, @Xtracker 

May I ask which motherboard model you are currently using: ROG STRIX Z790-F GAMING WIFI II, ROG STRIX Z790-A GAMING WIFI II, or ROG STRIX Z790-E GAMING WIFI II?
According to the scenario you described, which version of the driver update caused the microphone issue?
Is the microphone a headset or an external one, and which port on the motherboard is it currently connected to?
Could you please provide the current MB model, OS, and audio driver version you are using, as well as the frequency and trigger timing of the microphone malfunction?
Please first refer to the relevant instructions in [Windows 11/10] Troubleshooting: Sound (Speakers/Microphones) problems.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

its ROG STRIX Z790-F GAMING II and drivers are only one.. everyone have problem.. with this ALC codec.. im using SS Nova 1 3.5mm jack .. 

its doesn't matter what headset i have some Razer BlackSharks v2.. same .. soo. clearly issue on driver.. can you ask team for updating driver... ?

and the last one is pretty normal everyone connect pink mic and green speakers...

OS W11 23H2 

Realtek 

6.3.9600.2368 drv
 

Xtracker
Level 8

Easy to reproduce.. just install basic realtek driver.. chipset so on.. > go to realtek audio soft.. go to discord.. example ofc.. test mic on live and change boost +10 +20 or slider from 0-100% nothing work..

If i install Armoury Crate that have Bongovi something like that drivers it will work.. sooo clearly issue on driver @Jiaszzz_ROG 

Jiaszzz_ROG
Customer Service Agent

Hello, @Xtracker 

May I ask if the inability to adjust boost through Realtek audio is limited to Discord or does it occur in any microphone usage scenario?
The ROG STRIX Z790-F GAMING WIFI II manual indicates MIC IN and LINE OUT ports on the rear panel.
Are you using the case ports for your headset, and have you tried using an external microphone?
If you've already attempted adjusting audio settings in Armoury Crate and the problem persists, please provide the following details:
- Current BIOS, OS version, and build
- CPU, GPU, SSD/HDD, and PSU brand and model
- Armoury Crate version and a screenshot of the Armoury Crate Update Center
- Provide relevant logs by following "Q5: What is App Diagnostics? (New Feature)" and ensure "Record Log" option is confirmed before proceeding.
Please record a video simultaneously to better correlate the log with the actual scenario. After recording the log, upload it to the cloud, approve access, and PM me the link.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Mic voluem issue seems total malfunction between Realtek driver and Motherboard hardware. We need fix for this... 

Popuns
Level 7

I have exact same problem. I use Z790 Dark Hero.

Mic volume, boost not working at all. 

It seems Armouy Crate makes it work somehow but, volume meters on windows sound option tab is still same as if mic boost not working. I confirmed when I actually record or use discord, boost works anyway.

This is problem. I really don't want to use Armoury Crate for I don't really need features it provides.

Any solutions yet?