01-28-2025 04:54 AM
Hello, I have a small problem, namely on Saturday evening I turned off the computer normally, the next day I try to turn it on and nothing happens, in the end I manage to fire via the reset Cmos button, I used the computer for 20 minutes, then it turned off and could not be turned it on, the power supply is working all the time, but I can't start it, the bios is the latest, and only the store where I bought it in October 2023 can return the warranty or complaints, the store claims that the warranty was only for a year and on the asusa website the warranty status is until 2026 How to enter the serial number. What can I do in such a situation?
01-28-2025 04:59 AM
Hi @Nivero
Can you confirm which, if any, of the Q-LEDs are lit?
[Motherboard] ASUS motherboard troubleshooting via Q-LED indicators | Official Support | ASUS Global
01-28-2025 05:21 AM
the rear LED does not light up, only the board's LED backlight does
01-28-2025 05:43 AM
The Q-LEDs are situated on the motherboard on the top right.
01-28-2025 05:55 AM
they don't light up
01-28-2025 07:09 AM
I've moved the thread to ROG Care for the attention of service.
In the meantime, you can check:
01-28-2025 07:14 AM
hey everything is connected i think i have this problem
01-28-2025 07:20 AM
What makes you think it's that? Is the flashback button constantly flashing despite you not pressing it?
01-28-2025 07:34 AM
I suppose the same symptoms, but in my case the LED on the button does not flash
01-29-2025 07:06 AM
hello, the motherboard started turning on and off at random times, I am able to enter the bios, do you know what the reason is?