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Asus Strix Z690-E Q-Code 63

Vu_Thomas
Level 7

Hello Guys, first time posting in the Asus Community!

  • My mainboard: Asus Strix Z690-E
  • My processor: Intel Core i5-14500

After flashing my Bios with several USB-Sticks with several BIOS-Versions, still stuck at the Q-Code 63. Tested my system without my GPU and only with one RAM at every slot, testet without CPU-Cooling... Is my mainboard broken, is my CPU broken, or is it a compatibility problem?

Thanks for helping!

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4 REPLIES 4

Jiaszzz_ROG
Customer Service Agent

Hello, @Vu_Thomas 

Thank you for reaching out to us.
Could you please clarify if this issue occurred after the PC was first built or after using it for some time and occurred following any recent changes, such as a BIOS update or component replacement?
According to the ROG STRIX Z690-E GAMING WIFI user manual, Q-code 63 indicates that "CPU DXE initialization is started," suggesting a CPU issue was detected during the boot process.
When the system fails to boot, are there any Q-LED indicator lights on?
We recommend checking if the CPU is properly installed and if any CPU pins are bent, and kindly ensure that the current BIOS version is 2703 or later.
Please refer to the following related FAQs:
[Motherboard] Troubleshooting - No Power/No Boot/No Display
[Motherboard] ASUS motherboard troubleshooting via Q-LED indicators
[Motherboard] How to update BIOS of the motherboard ?(Include different generation CPU)
How to clear CMOS?

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

Thank you, i ordered new RAM, which are compatible with Z690-E
CMH48GX5M2B5600C40

I updated every BIOS correctly, i am really desperated, CMOS cleared every time with the button, the battery can not be taken out... i tested 2 different i5-14500 and inspected for the pins... i tested every RAM slot

Vu_Thomas
Level 7

I forgot to say, no Q-LEDs are on

Jiaszzz_ROG
Customer Service Agent

Hello, @Vu_Thomas 

Sorry for the delayed response.
Could you please confirm if this issue occurred right after the initial build or after some software or hardware changes?
Kindly provide more detailed hardware specs, context, a video, and the troubleshooting steps you've tried so far.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂