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Asus STRIX B650E-F no audio

phelo
Level 7

Hey everyone, I just upgraded to a Asus STRIX B650E-F, I did a fresh install of Windows 11 and I can not get the sound to work. I have installed all drivers from the Asus website and device manager is not showing anything with out a driver.

In the Windows 11 sound settings I can see the bar for audio moving but I am not getting any audio, when I plug and unplug my headphones the Realtek application alerts me that i have plugged or unplugged a device and also shows audio playing through my device. Any help here would be greatly appreciated!

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello, @phelo 

May I ask if your current BIOS version is the 2214 released on January 4, 2024, and if the Realtek Audio Driver version is V6.3.9600.2333?
If not, kindly consider updating and clearing CMOS before rechecking.
Are you currently testing the ports on the PC case or the rear panel of the motherboard?
We recommended that you try cross-testing different ports and audio devices to isolate potential hardware issues. 

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂