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ASUS ROG Strix z690-E All USB ports disconnect randomly

Ursoc
Level 7

As the header says, I have had this issue (most commonly shows up when on discord and hopping between channels.) Every USB input just disconnects and reconnects a few seconds later. Keyboard, mouse, headset, mousepad, video, even the RGB headers in the case. 

I have tried turning off power management, updating bios, changing the PCIe in the bios. And I am just lost on what else to do. 

I9-12900K

Asus Rog 3090

Asus Rog 1000w PSU

Corsair Vengeance DDR5 32GB

2 Samsung 970 SSD

1 Samsung 980 SSD

1,246 Views
11 REPLIES 11

Jiaszzz_ROG
Customer Service Agent

Hello, @Ursoc 

Could you please confirm if the issue has improved or been resolved after cross-testing with another PSU?
If it persists, could you please share the requested information via PM?
Additionally, we would still appreciate receiving a video of the situation to better identify any potential abnormalities.

Thank you.

As the local holiday is ongoing, there may be further delays in responses.
We appreciate your patience in advance.

Ursoc
Level 7

I will be purchasing a PSU this week. I havent been able to catch it on video, not for lack of trying, but it is completely random. When I get the PSU and put it in i can get your the serial number for the PSU, and possibly GPU. I still have the mobo box. @Jiaszzz_ROG