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ASUS ROG Strix z690-E All USB ports disconnect randomly

Ursoc
Level 7

As the header says, I have had this issue (most commonly shows up when on discord and hopping between channels.) Every USB input just disconnects and reconnects a few seconds later. Keyboard, mouse, headset, mousepad, video, even the RGB headers in the case. 

I have tried turning off power management, updating bios, changing the PCIe in the bios. And I am just lost on what else to do. 

I9-12900K

Asus Rog 3090

Asus Rog 1000w PSU

Corsair Vengeance DDR5 32GB

2 Samsung 970 SSD

1 Samsung 980 SSD

282 Views
11 REPLIES 11

Jiaszzz_ROG
Customer Service Agent

Hello, @Ursoc 

Could you please confirm if the issue has improved or been resolved after cross-testing with another PSU?
If it persists, could you please share the requested information via PM?
Additionally, we would still appreciate receiving a video of the situation to better identify any potential abnormalities.

Thank you.

Ursoc
Level 7

I will be purchasing a PSU this week. I havent been able to catch it on video, not for lack of trying, but it is completely random. When I get the PSU and put it in i can get your the serial number for the PSU, and possibly GPU. I still have the mobo box. @Jiaszzz_ROG