01-02-2025 08:45 AM
Hi ASUS Support Team,
I've had my ASUS ROG STRIX X670E-F WIFI for less than a year. Its been a tricky to setup, but had it relatively stable. These last three week however I've been encountering persistent system instability, BSODs, and issues with basic system functionality despite extensive troubleshooting. I've had the board less than a year and considering RMA. Below is a detailed summary of my hardware configuration, steps taken to diagnose the problem, and findings. Would appreciate any support you can offer.
Hardware Configuration:
Motherboard: ASUS ROG STRIX X670E-F WIFI (Version 2604)
Processor: AMD Ryzen 7 7800X3D 8-Core, 16-Thread Desktop Processor , 4.2 GHz (Raphael, 3D V-cache)
GPU: NVIDIA GeForce RTX 4090 (latest RTX drivers installed)
Memory: 128GB (4x32GB, DDR5, confirmed compatible and tested)
PSU: Corsair HX1500i (1500W, Platinum-rated, fully modular)
Primary Storage: Samsung 980 PRO NVMe SSD (2TB)
OS: Windows 11 Pro (fresh install, multiple attempts)
Cooling: High-performance AIO (temperature monitored during stress tests)
Summary of Issues
BSODs - Frequent and unpredictable BSODs with error messages with "Critical Process Died" during normal usage.
System32 Accessibility Issues - After fresh Windows installations, the system intermittently loses access to essential System32 files, causing crashes or rendering the system unusable.
LAN Connectivity Loss - LAN connection took and then became intermittently unavailable, failing outright.Windows 11 Pro was installed three times using verified installation media. Each installation resulted in different issues
I stress tested using PassMark BurnInTest for CPU, GPU, and memory completed without errors, confirming these components are not the issue (or at least I believe they are not)
Steps Taken to Diagnose the Problem:
BIOS Updates and Configuration - Updated BIOS to the latest version available for the ASUS ROG STRIX X670E-F WIFI.
Reset BIOS to default settings and configured manually to rule out overclocking (e.g., disabled XMP/DOCP, Precision Boost Overdrive).
Verified Secure Boot, TPM 2.0, and UEFI boot mode settings were correctly configured.
Windows Installation and Software Configuration - Performed a full wipe and clean reinstall of Windows 11 Pro three times using verified installation media.
Installed drivers in the recommended order - AMD chipset drivers -NVIDIA GPU drivers - Storage and LAN/Wi-Fi drivers from ASUS support.
Verified updates for Windows, firmware, and essential drivers. Disabled Fast Startup and Hibernation and ensured System32 permissions and configurations were correct.
Results
Despite the extensive troubleshooting and multiple clean installations of Windows 11 Pro, the system continues to pose unpredictable and problems, BSOD, LAN connectivity remains unstable or non-functional, and system crashes persist.
These persistent issues strongly suggest an underlying fault with the ASUS ROG STRIX X670E-F WIFI motherboard. I"ve been at this for a week straight and can't figure out how to fix this.
Any support greatly appreciated before I try to RMA this!
01-05-2025 08:46 AM
Hello @jonas76
Thank you for reaching out to us.
Both software and hardware issues can contribute to blue screen errors and the "Critical Process Died" error code (0x000000EF). Possible causes include corrupted system files, misconfigured system settings, driver issues, or hardware-related problems with the storage device.
Based on the hardware specifications you shared, you mentioned a primary storage. Could you clarify all the SSDs and HDDs installed in your system?
If only a single system drive is installed and the system is booted into Safe Mode, does the issue persist?
Additionally, we recommend disabling Fast Boot in both the BIOS and the Windows OS.
You may also consider testing with a new SSD by performing a fresh installation of the OS to help isolate potential hardware issues.
Regarding the network issue, could you confirm if the Intel I225/I226 NDIS driver installed is the latest version, V1.1.4.43, as provided on the ROG STRIX X670E-F GAMING WIFI support page?
When the issue occurs, is there a possibility of high system load or overheating? What is the status of the LED indicators at that time?
We recommend referring to the instructions in [Motherboard] How to fix the cable network problems of Motherboard – Troubleshooting for further guidance on resolving the issue.
Thank you.
01-13-2025 10:59 PM
Been dealing with this myself lately exactly how you described and the same exact steps ive taken too but ive swapped my X670E to an X870E and Ryzen 7950x to an 9900x and im getting the same BSOD's and instability.
I tested my PSU and RAM and they came back fine same with my NVMEs.
Asus gotta take care of this ASAP
My guess its either a BIOS related update issue or an Windows update issue.
a month ago
Hello @Christo64
Thank you for joining the discussion.
Considering your other discussion where you mentioned using the ROG STRIX X670E-E WIFI for two years, experiencing BSOD issues, and eventually upgrading to the ROG STRIX X870E-E GAMING WIFI, where similar issues persist, we suggest further removing all disks and cross-testing with a completely new system disk to isolate any hardware issues.
If you have any concerns regarding your newly purchased motherboard, you may also consider contacting your reseller promptly to receive after-sales support.
Additionally, we advise against duplicating comments or posts to avoid potential information discrepancies or misunderstandings.
If there are updates needed, please reply within your existing discussion thread: ROG STRIX X870E-E GAMING WIFI – Persistent System Instability, BSODs, and Install Failures
Thank you.