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ASUS ROG STRIX X670E-E GAMING WIFI BAD AUDIO

Musclebelly
Level 7

Having recently purchased this board ROG STRIX X670E-E GAMING WIFI.

I'm surprised how bad the audio quality is compared to my old board x99 deluxe.

When connected to my 5.1 speakers by the rear connections the audio sounds like its clipping.

Latest audio drivers installed plus older drivers also tried.

Changing the amplify setting from extreme to powerful in the Realtek audio control panel helps but doesn't eliminate the problem.

But it will not maintain this setting on a cold reboot and reverts right back to the extreme setting.

Extremely disappointed with this for the price this costs as the audio has always been a strong point for ASUS boards.

586 Views
7 REPLIES 7

Jiaszzz_ROG
Customer Service Agent

Hello, @Musclebelly 

Regarding the connection of the 5.1 speakers, may I inquire if you have followed the instructions in the user manual for the setup?


When experiencing audio abnormalities, do these issues occur with specific speaker ports or under particular circumstances?
For example, do they only occur when playing YouTube videos or during specific gaming scenarios?

Could you please provide the current BIOS version, and did you clear CMOS after completing the update?
Is the installed Realtek USB Audio Driver the latest version, specifically the VB6.3.9600.2342 version, available on the ROG STRIX X670E-E GAMING WIFI official website?
If the problem persists, please help provide screenshots of relevant settings, detailed context and recordings of sound effect abnormalities, and videos that improved after adjusting settings but lost the original configurations after a cold boot.

Thank you.

Meesterkools
Level 7

I have a problem of loud static and distortion that randomly just starts while I game or listen to music. Then I have to select a different audio output device and return to the one I was using in windows sound settings for it to stop the noise for a while.

Jiaszzz_ROG
Customer Service Agent

Hello, @Meesterkools 

We recommend cross-testing with different speakers or headsets, adjusting the volume, and checking for any firmware or driver updates. 
If possible, please provide your current hardware specifications, a detailed description of the scenarios, and a recorded video showcasing the issue to help us better understand your situation.

Thank you.

Hi @Jiaszzz_ROG 

When it did this again, I then tried a different headset and it continued to output the same noise over the other headset.  I did update all the drivers and firmware.  I am pretty sure this must be a software or driver issue, because as soon as I choose a different output device under Windows as the default audio output device and return to the output device I use, it stops for a while.  I currently only have a sound recording of what it sounds like.  I still need to make a video recording of the issue.

My hardware specifications are as follows

AMD 7800x3D CPU
Asus ROG STRIX X670E-A Gaming Wifi Motherboard
Sapphire Nitro+ 7900XTX GPU
G.SKILL Trident Z5 NEO RGB 64GB (2x32GB) DDR5 CL30 RAM
Corsair MP700 1TB M.2 PCIe 5.0 NVMe
Gigabyte AORUS WATERFORCE X 360 CPU Cooler
Cooler Master Silent Pro 1000W PSU
Audio driver version:  6.3.9600.2342
Firmware version:  4.501.0000-0006.0000
Chipset driver version:  5.11.02.217
Bios:  1602
Headset:  Razer Tiamat 7.1
OS:  Windows 10 Pro 64-bit

Jiaszzz_ROG
Customer Service Agent

Hello, @Meesterkools 

May I inquire whether your headsets are connected to the ports on the computer case or to the ports on the rear test panel of the motherboard?
Upon checking, it seems that your BIOS version is not the latest release, which was issued on December 15, 2023 (version 1807).
We recommend considering an update and rechecking the issue.
Concerning audio drivers, we released version B6.3.9600.2342 on March 31, 2023.
You may want to uninstall the current driver and install this version for further verification.
Given the sporadic nature of your issue, we suggest continued observation to identify any specific scenarios or patterns that might lead to a recurrence.

Thank you.

Hi @Jiaszzz_ROG 

I think I have found the issue.  My settings at default audio format was set on 32bit 192000 Hz.  When I changed it to 24bit 48000 Hz the problem never occurred again.  Why is this and why is it giving issues when set to the highest setting (32 bit 192000 Hz)? 

My headsets are connected to the rear ports on the motherboard.

I'm beginning to think the audio chip is programmable and installing Asus drivers is setting the output too low and then the settings sticks for some reason. I'm having a low output issue on a x670e-e gaming motherboard.