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ASUS ROG Strix X570-E Gaming Issue

ironheart_1
Level 7

‎05-04-2024 01:25 AM

Hello,

I think I'm facing an issue with this motherboard, however I'm not sure, maybe someone can help.

My setup is the following one:

  • CPU: AMD Ryzen 3950x
  • GPU: Nvidia RTX 2060
  • RAM: 64 GB corsair Vengeance
  • SSD : Samsung 980 Pro, Western Digital SN750
  • HDD: 2 x Seagate 4TB

I have been using the system in DUAL boot mode with Windows 11 Pro and Ubuntu 22.04 for the past 2 years and I have not had any issues up to now.

I installed Ubuntu 22.04 because of school, I have to use this version as the tools I'm using require them.

The issue I have is that when I'm on Ubuntu, after some time, and it's a random time the PC just turns off by itself! Then when I press the power button to power it on, it does nothing, I have to turn off the power supply and turn it back on and then power the pc normally.

  • I do not understand why this is happening now, has anyone faced a similar issue?
  • What can I do to get more information on what is happening?

Thanks in advance for any support.

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2 REPLIES 2

Jiaszzz_ROG
Customer Service Agent

‎05-07-2024 12:19 AM

Hello, @ironheart_1 

Could you confirm if, based on your description, this issue never occurred in the past two years but suddenly appeared recently?
Was there any specific software or hardware change before the issue arose?
Regarding the issue of sporadic automatic shutdowns requiring PSU power cycling to restart on Ubuntu 22.04, does this problem not occur on Windows 11 Pro?
If you install only the Ubuntu 22.04 system disk and remove the Windows 11 Pro system disk, does the issue persist?
According to the specifications listed on the ROG Strix X570-E Gaming's official website, it supports Windows operating systems.
We recommend cross-testing different hardware and software configurations, such as switching PSU or updating BIOS, to further diagnose the issue.

Thank you.

ironheart_1
Level 7
In response to Jiaszzz_ROG

‎05-17-2024 11:10 AM

Hello @Jiaszzz_ROG ,

Yes, I confirm that this has not happened to me up to last week. I also did not change any hardware, I use the same system.

The issue does not occur in Windows Pro 11, only in Ubuntu 22.04.

I have two separate SSDs one for windows and another for Ubuntu 22.04 since I need both systems for school.

Since last week I have:

  • updates the BIOS to the latest version
  • reinstalled Ubuntu 220.04 but the problem persists. However, I realized that only after the Ubuntu system updates the issues start to occur.

Unfortunately, I only realized that the motherboard only supports windows after I had bought it. But since it was working perfectly, I thought it would be ok.

I will try to install only Ubuntu in the system and see it fixes the issues. I will update this thread after.

Thank you for the support provided up to now.